MAYANK KUMAR
Team Leader Installation
10B/73/203 Brahmaputra Enclave Siddharth Vihar Sector -10 Ghaziabad Uttar Pradesh 201009
Summary
To work in challenging environment so as to enhance my technical and personal attributes and to implement efficient working methods for the betterment of organization and thus to deliver tangible value to my employer. Dedicated elevator professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
Work History
Team Leader
SCHINDLER INDIA PVT LTD
Delhi
04.2018 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Implemented new working processes to deliver multiple improvements.
- Initiated timely response to emails, voicemails and written correspondence.
- Confirmed confidential budget reports remained up-to-date for manager.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Set up and calibrated machinery to meet specific production requirements.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Met with clients to maintain communication to enhance teams' execution on new products.
Sr.Project Engineer
Schindler India Pvt Ltd
New Delhi
04.2016 - 03.2018
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled calls per day to address customer inquiries and concerns.
Project Engineer
Schindler India Pvt Ltd
New Delhi
06.2013 - 03.2016
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Delivered regular compliance reports to drive process improvement and corrective measures.
- Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.
- Monitored metrics during project execution to maintain compliance with planned costs.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
Installation Executive
Kinetic Hyundai Elevator & Movement Technologies Ltd
Gurgaon & Fridabad
08.2010 - 05.2013
- Accountable for final testing of the equipment and handover to customer or maintenance team
- Responsible for site preparations and follow-up of site readiness and in stage inspection of erection & monitoring completion of erection
- In this company I handle all type of installation & commissioning work of Elevator
- Commissioning & operation of elevator controller & drive
- Troubleshooting, calibration & parameters setting in program mode
- Delivered services to customer locations within specific timeframes
Education
B-Tech - Electronics & Instrumentation Engineering
Utter Pradesh Technical University
Lucknow07.2010
Skills
- Scheduling
- Budgeting
- Client Support
- Customer Complaint Resolution
- Troubleshooting Technical Issues
- Product Knowledge
- Quality Management
- Daily Workflow Improvement
- Safety processes and procedures
- Technical Support
- Teambuilding
- Multitasking Abilities
Accomplishments
- Achieved goal by completing task with accuracy and efficiency.
- Supervised team of 40 staff members and Sub contractors.
Languages
Hindi
Native language
English
Upper intermediate
B2
Timeline
Team Leader
SCHINDLER INDIA PVT LTD
04.2018 - Current
Sr.Project Engineer
Schindler India Pvt Ltd
04.2016 - 03.2018
Project Engineer
Schindler India Pvt Ltd
06.2013 - 03.2016
Installation Executive
Kinetic Hyundai Elevator & Movement Technologies Ltd
08.2010 - 05.2013
B-Tech - Electronics & Instrumentation Engineering
Utter Pradesh Technical University
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