Travelling
Mayank Kumar
Program Manager
Gurgaon
Summary
Versatile Senior Manager specializing in Program & Operations Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Senior Manager
Delhivery Limited
Gurgaon
04.2021 - Current
- PMO for major acquisition & integrations of Delhivery with FedEx & Aramex and directly responsible for integration of product, technology, and operational processes to enhance cross-border business
- Received CEO appreciation award in the annual R&R function
- Handling Annual Revenue of +100 CR with a team of 30 members.
- End to end setup of International Express and LTL services which covered designing of SOPs, shipment & information flow, platforms, network design and product/tech developments & integrations
- Acted as Product Manager for International Express & Freight Services by closely working with technology team to design and build platforms to support International business. This included major FBA project of enabling AMAZON for exporting small parcels from India via Delhivery
- Headed express exports and imports operations including network design, defining SLAs, end-to-end tracking, and resolution of operational issues in the international network
- Assess daily SLA performance reports to identify root failures and providing CAPA. Held monthly meetings to create business plans and workshops to drive successful business.
- Client Support – Headed customer support & Operations for Import Freight Operations with a team of 6 people resolving day to day queries, managing operational KPIs and ensuring best customer experience for delivery of Oxygen Concentrators during COVID 2nd wave.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements. Evaluated hiring, firing, and promotions requests.
- Implemented and developed operational standards, policies and procedures.
Operations Specialist, International Operations
Delhivery Private Limited
Gurgaon
10.2019 - 03.2021
- Freight Operations- Designed and implemented the Land Freight Exports process from scratch
- Expanded Delhivery’s reach to Nepal, Bhutan and Bangladesh with annual turnover of INR 2.5 CR within a year with profit margin of 20%
- Client & Vendor Management- Onboarded and managed 10+ partners across the South Asian Nations to facilitate the cross-border operations which included customs handling and transportation
- Job role required day to day Operations, vendor management, negotiations, performance management, handling timely payments and other KPIs
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Project Engineer
Delhivery Private Limited
Bengaluru
08.2018 - 01.2019
- Spearheaded the planning and process design for LTL business for South region
- Scaled the business from scratch to 2k ton/month with direct client engagement in the likes of Aditya Birla, ABB, Wildcraft, Schneider etc.
- Designed and Implemented E2E distribution channel for FMCG product line- Hector Beverages, Mysore (Paper Boat) for B2B distribution to PAN-India
- RFQ Handling- Designed the E2E Operational model (dedicated as well as using shared network) strictly adhering to the guidelines for IKEA setup for West.
- Recommended process improvements to reduce unnecessary waste.
- Monitored metrics during project execution to maintain compliance with planned costs.
- Delivered regular compliance reports to drive process improvement and corrective measures.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Assisted in developing cost-effective solutions to engineering problems.
Senior Associate
Delhivery Private Limited
Bengaluru
09.2015 - 07.2018
- Facility designing and Engineering- Designed and sourced various facility types after careful examinations based key metrics.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Served as liaison, facilitating communication between management and associates.
- Trained and supported new team members, maintaining culture of collaboration.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
Bachelor of Technology - Mechanical Engineering
Malaviya National Institute of Technology
Jaipur, India 07.2009 - 05.2013
Upto 12th standard -
Sainik School Tilaiya, CBSE
Jharkhand 07.2001 - 05.2008
Skills
Project Management
Performance improvement
Customer service orientation
Cross-functional collaboration
Business Development
Strategic planning
Logistics operations management
Interests
Snooker
Art & Craft
Timeline
Senior Manager
Delhivery Limited
04.2021 - Current
Operations Specialist, International Operations
Delhivery Private Limited
10.2019 - 03.2021
Project Engineer
Delhivery Private Limited
08.2018 - 01.2019
Senior Associate
Delhivery Private Limited
09.2015 - 07.2018
Bachelor of Technology - Mechanical Engineering
Malaviya National Institute of Technology
07.2009 - 05.2013
Upto 12th standard -
Sainik School Tilaiya, CBSE
07.2001 - 05.2008