Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayank Kumar

Mayank Kumar

Kashipur

Summary

Dynamic and results-oriented professional with a proven track record at Zenarate, excelling in SaaS integration and customer success. Leveraged creative problem-solving and technical understanding to exceed customer satisfaction and streamline processes. Skilled in cross-functional collaboration and training, adept at driving efficiency and innovation.

Overview

3
3
years of professional experience

Work History

ASSOCIATE PRODUCT SUPPORT

Zenarate
07.2023 - Current
  • Support the seamless setup, integration, and testing of Zenarate's products within client environments to ensure optimal performance and efficiency.
  • Generate comprehensive reports on recurring issues, and recommend strategic solutions to minimize future incidents.
  • Collaborate with engineering and development teams to efficiently resolve complex challenges.
  • Deliver engaging and informative training sessions for customers and internal teams, ensuring they stay updated on the latest product features and enhancements.
  • Ensure prompt and efficient issue resolution in alignment with established Service Level Agreements (SLAs).
  • Stay ahead with the latest industry trends, cutting-edge technologies, and competitive insights to deliver exceptional solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.

CUSTOMER SUCCESS INTERN

Tatvasharva
06.2022 - 07.2022
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Maintained positive working relationship with fellow staff and management.
  • Prepared reports summarizing project progress and results for management review.
  • Implemented strategies to take advantage of new opportunities.

Education

MBA -

GRAPHIC ERA DEEMED TO UNIVERSITY
01.2023

B.Com -

Tatvasharva
07.2022

MBA -

TEERTHANKER MAHAVEER UNIVERSITY (TMU)
Uttarakhand
01.2021

Skills

  • SaaS
  • Jira Board
  • Up-to-date awareness
  • Creative problem-solving
  • Task prioritization
  • Flexibility in problem solving
  • Cross-functional
  • Collaboration
  • Technical understanding
  • Confluence page
  • Internal links
  • Prediction Reports
  • Troubleshooting
  • Debugging
  • Training & Development
  • Project planning

Languages

  • English
  • Hindi

Timeline

ASSOCIATE PRODUCT SUPPORT

Zenarate
07.2023 - Current

CUSTOMER SUCCESS INTERN

Tatvasharva
06.2022 - 07.2022

MBA -

GRAPHIC ERA DEEMED TO UNIVERSITY

B.Com -

Tatvasharva

MBA -

TEERTHANKER MAHAVEER UNIVERSITY (TMU)

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Mayank Kumar