MAYANK KUMAR MISHRA
Lucknow
Summary
Adept at credit assessment and enhancing client relationships, I significantly contributed to reducing NPA slippages at Bank of India. My blend of uncompromising work ethic and customer service excellence, alongside a proven track record in debt recovery and loan processing, positions me as a valuable asset for achieving business development goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Banking Officer Scale-1
Bank Of India
08.2018 - Current
- Monitoring credit portfolio and identifying potential areas of concern early on to prevent slippage of accounts into SMA and NPA category.
- Visiting NPA borrowers for recovery in NPA accounts.
- Processing and recommending various loan proposals for sanctioning viz. CC limits and term loans in MSME sector, vehicle loans, personal loans, housing loans and loan against property in retail sector, KCC and other agriculture loans in agriculture sector.
- Enhancing client relationships through regular communication, providing personalized product recommendations based on individual financial needs.
- Increasing customer satisfaction by addressing and resolving banking-related inquiries and concerns in a timely manner.
- Ensuring compliance with banking regulations by diligently adhering to established policies and procedures during daily operations.
General Banking Officer Scale-1
Purvanchal Bank
04.2017 - 06.2018
- Monitored credit portfolios and identifying potential areas of concern early on to prevent slippage of accounts into NPA category.
- Visited NPA borrowers for recovery in NPA accounts.
- Enhanced client relationships through regular communication, providing personalized product recommendations based on individual financial needs.
- Increased customer satisfaction by addressing and resolving banking-related inquiries and concerns in a timely manner.
- Ensured compliance with banking regulations by diligently adhering to established policies and procedures during daily operations.
Education
B. Tech. - Mechanical Engineering
Dr. A.P.J. Abdul Kalam Technical University
Lucknow06-2015
Skills
- Branch operations
- Debt recovery
- Loan processing
- Cross-selling products
- Credit assessment
- Client services
- Due diligence
- Business development
- Uncompromising work ethic
- Willing to learn
- Teamwork and collaboration
- Customer service
Languages
English
Hindi
Certification
JAIIB
CAIIB
Timeline
General Banking Officer Scale-1
Bank Of India
08.2018 - Current
General Banking Officer Scale-1
Purvanchal Bank
04.2017 - 06.2018
B. Tech. - Mechanical Engineering
Dr. A.P.J. Abdul Kalam Technical University
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