Mayank Kumar Singh
Manager
Gaur city 2
Summary
High-achieving Manager offering 7+ years of Project management and operations expertise. Well-versed in market trends, sales strategies and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents.
Overview
7
7
years of professional experience
Work History
Senior Project Manager
NS MATRIX SERVICES PVT. LTD
05.2022 - Current
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Maintained schedules to meet key milestones at every project phase.
- Updated customers and senior leaders on progress and roadblocks.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
Assistant Manager(Strategy And Operations)
BIJAK
06.2021 - 05.2022
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Team Leader(Operations)
TATA 1mg(Droplet)
09.2019 - 06.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collected, arranged, and input information into database system.
Senior Associate - Customer Delight
Zomato Media Private Limited
02.2017 - 09.2019
- Managed customer relations through communication and helpful interactions.
- Conducted in-depth research to inform decision-making processes and support strategic planning initiatives.
- Increased customer service success rates by quickly resolving issues.
- Served as liaison, facilitating communication between management and associates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
B.Tech - ELECTRONICS AND COMMUNICATION ENGINEERING
JAYPEE UNIVERSITY OF ENGINEERING & TECHNOLOGY, JAYPEE UNIVERSITY
Guna 04.2001 -
Intermediate - Mathematics
AL-MOMIN INTERNATIONAL SCHOOL, GAYA
Gaya, India05.2010
High School - Mathematics
NEW DPS
Patna, India05.2008
Skills
Training and mentoring
Seminar And Project
- Attended workshop on 'PLC & SCADA', it's importance & various applications.
- My Project work is based on 'SPEED CONTROL OF D.C MOTOR USING PWM & SIMPLE CIRCUITRARY' and at the end compare the results of both the circuits.
Recreational Interests
- Listening & Singing music.
- Internet surfing.
- Playing cricket & Football.
- Gyming
Linguistic Ability
English, Hindi
Personal Information
- Date of Birth: 04/21/93
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Training
6 weeks vocational training from Rosa Power Service company LTD. (Reliance Power) Shahjahanpur(U.P) on working and functions of 'Electrostatic Precipitator' which comes under control and instrumentation dept. in thermal power plant.
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge & belief.
Timeline
Senior Project Manager
NS MATRIX SERVICES PVT. LTD
05.2022 - Current
Assistant Manager(Strategy And Operations)
BIJAK
06.2021 - 05.2022
Team Leader(Operations)
TATA 1mg(Droplet)
09.2019 - 06.2021
Senior Associate - Customer Delight
Zomato Media Private Limited
02.2017 - 09.2019
B.Tech - ELECTRONICS AND COMMUNICATION ENGINEERING
JAYPEE UNIVERSITY OF ENGINEERING & TECHNOLOGY, JAYPEE UNIVERSITY
04.2001 -
Intermediate - Mathematics
AL-MOMIN INTERNATIONAL SCHOOL, GAYA
High School - Mathematics
NEW DPS
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