Mayank Malhotra

I have overall 10 + years experience in Multinational companies catering to U.S.A, Australia, Canada and United Kingdom.

I have worked n multiple positions like customer care professional:-

1. Orange EE U.K Telecom Process ( Convergys )

2. Sr. Customer care Professional for retentions and upselling ( CTS Technologies )

3. Investigations and Resolutions Analyst ( Legal Team ) ( Airbnb )

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated MNC professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Top performer with companies I served Multiple Rewards with Airbnb Reported fake website which copied Airbnb values Assisting in On Job Training process Selected as Hotel Categorization IM, Verified Listings, Compliance and currently got promoted in the Legal Tram of Airbnb.




• Resolved product issue through consumer testing.
• Supervised team of 15 staff members.
• Helped 25 on boarding team during the On Job Training Certification
• I have worked on several projects within the company.
• I have provided few ideas to empower the company day to day work to make errors less.

Responsibilities in the Food Production and Management:-

· Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales

· Study each recipe and gather all necessary ingredients

· Cook food in a timely manner

· Delegate tasks to kitchen staff

· Inform wait staff about daily specials

· Ensure appealing plate presentation

· Supervise Cooks and assist as needed

· Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)

· Monitor food stock and place orders

· Check freshness of food and discard out-of-date items

· Experiment with recipes and suggest new ingredients

· Ensure compliance with all health and safety regulations within the kitchen area

· Checking guests in and out.

· Receiving and managing reservations made online and telephonically.

· Verifying guests' payment methods during check-in.

· Assigning rooms to guests and informing them of any specials offered by the hotel.

· Organizing transport services for guests at their request.

· Providing guests with information about the hotel.

· Keeping abreast of attractions that may be of interest to guests.

Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Responsibilities in the Food Production and Management:-

· Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales

· Study each recipe and gather all necessary ingredients

· Cook food in a timely manner

· Delegate tasks to kitchen staff

· Inform wait staff about daily specials

· Ensure appealing plate presentation

· Supervise Cooks and assist as needed

· Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)

· Monitor food stock and place orders

· Check freshness of food and discard out-of-date items

· Experiment with recipes and suggest new ingredients

· Ensure compliance with all health and safety regulations within the kitchen area

· Checking guests in and out.

· Receiving and managing reservations made online and telephonically.

· Verifying guests' payment methods during check-in.

· Assigning rooms to guests and informing them of any specials offered by the hotel.

· Organizing transport services for guests at their request.

· Providing guests with information about the hotel.

· Keeping abreast of attractions that may be of interest to guests.

Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.