Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayank Mathur

Gurgaon

Summary

Dynamic Technical Support Specialist with proven expertise at Avaya India Pvt. Ltd. in cloud computing and automation. Skilled in AWS, Docker, and Terraform, I excel in enhancing infrastructure reliability and scalability. My analytical thinking and technical troubleshooting abilities drive successful project outcomes and foster team collaboration.

Overview

6
6
years of professional experience

Work History

Technical Support Specialist

Avaya India Pvt. Ltd.
Gurgaon
08.2023 - 02.2025
  • Good hands-on expertise in Source Code Management (Version Control System) tools such as Git
  • Proficiency in automation and integration tools such as Jenkins
  • Hands-on expertise with leading cloud service providers, such as AWS
  • Expertise in software containerization platforms such as Docker and orchestration tools like Kubernetes
  • Proficient in Infrastructure as Code (Programmable Infrastructure), and strategies for achieving that with tools like Ansible etc.

Technical Support Engineer

Quess Corp Ltd
Gurgaon
03.2022 - 07.2023
  • Automated infrastructure provisioning and configuration management using Ansible and Terraform, ensuring consistency and repeatability across multiple environments.
  • Executed infrastructure as code (IAC) with AWS CloudFormation and Terraform, facilitating version-controlled, automated provisioning of AWS resources.
  • Oversaw version control systems such as Git, facilitating seamless code integration and collaboration among team members.
  • Utilized Docker and Kubernetes to oversee, scale, and enhance containers for increased automation capabilities..

IT Support Engineer

Impact infotech pvt. ltd
Jaipur
05.2019 - 02.2022
  • Designed and configured cloud-based infrastructure on AWS, enhancing application scalability and reliability.
  • Administered configuration management through effective use of software tools, such as Terraform, CloudFormation, and Ansible.
  • Efficiently mitigated and resolved debugging problems within production systems, minimizing error and risk.

Education

B. Tech - Electronics and communication

Rajasthan Technical University
Kota, IN-RJ
2016

12th - Science and Mathematics

Borad of Secondary Educatuion Ajmer, Rajasthan
Rajasthan
2012

10th -

Borad of Secondary Educatuion Ajmer, Rajasthan
Rajasthan
2010

Skills

  • AWS
  • Cloud computing
  • GIT
  • Docker
  • Kubernetes
  • Terraform
  • Ansible
  • Jenkins
  • Python
  • Analytical thinking
  • Technical troubleshooting
  • VMware administration
  • Adaptability

Timeline

Technical Support Specialist

Avaya India Pvt. Ltd.
08.2023 - 02.2025

Technical Support Engineer

Quess Corp Ltd
03.2022 - 07.2023

IT Support Engineer

Impact infotech pvt. ltd
05.2019 - 02.2022

B. Tech - Electronics and communication

Rajasthan Technical University

12th - Science and Mathematics

Borad of Secondary Educatuion Ajmer, Rajasthan

10th -

Borad of Secondary Educatuion Ajmer, Rajasthan

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