Mayank Mehta
Customer Service Associate
Faridabad,Haryana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate
Amazon
Faridabad
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Director of Sales and Marketing
Promodex Healthcare Solutions Pvt Ltd
Delhi
07.2021 - 10.2022
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Suggested innovative ideas to increase sales and improve customer experience.
Sales Manager
Medox Marketing
Faridabad
04.2014 - 04.2017
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Bachelor of Technology - Mechanical Engineering
Lingayas University
Faridabad 07.2009 - 07.2013
Skills
Inbound and outbound calling
Hobbies
- Love to travel, specially long drives.
- Cycling(recently added to list)
- Listening to music
Timeline
Customer Service Associate
Amazon
10.2022 - Current
Director of Sales and Marketing
Promodex Healthcare Solutions Pvt Ltd
07.2021 - 10.2022
Sales Manager
Medox Marketing
04.2014 - 04.2017
Bachelor of Technology - Mechanical Engineering
Lingayas University
07.2009 - 07.2013
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