Mayank Mehta
Network and Cyber Security Engineer
Gurgaon
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
3rdline senior escalation engineer
British Telecom
06.2023 - Current
- Majorly supporting on escalated calls such as P1 and P2
- In-depth hands-on experience on Checkpoint firewall such as NEXT Gen, cloud Guard MAESTRO 60K AND 40 K, Orchestrator and Endpoint security.
- Had a good amount of hands-on experience on working on collecting traces and filter expressions.
- Some common errors like log visibility, unable to access particular application, device crash, unable to access URL, App authentication, SGM loadbearing, queue length and High CPU.
- Also, worked upon F5 load balancer on common issues such as: VIP Not Stable, Uneven Load Balancing, Response time, monitor probes, Service is down.
- Received 11 written appreciation emails from IAG customer for managing the major P1 calls.
- Managing the complete security operations and be on standby support for 24/7.
- Responsible for the complete security operations and comfortable to provide support on all available devices such as checkpoint Maestro, F5, cisco ASA, MacAfee proxy etc.
- Overall, It was a amazing journey to work for IAG as it requires mammoth knowledge and good amount of IT experience to manage the airlines business and ensuring continuous improvement in the security operations with only limited engineer on escalation team.
Senior Tech Support Frontline Engineer
Citrix Systems
01.2022 - 06.2023
- Working on the common issues like cannot access the store front server when trying to login from the gateway and all other issues related to authentication.
- Fixing issues related to load balancing, virtual server down and services, MTU, Node crash.
- Worked on the gateway issues for session policy, client experience, certificates and auth failure.
- Had a good amount of hands-on experience on working on collecting traces and filter expressions.
- Some common errors like log visibility, unable to access SDX from VPX, Node crash, unable to access URL, App enumeration, GSLB service down, Bad URL violations and High CPU.
- Troubleshooting common issues on Load Balancer: VIP Not Stable, Uneven Load Balancing, Response time, monitor probes, Service is down.
Senior Network Engineer
CSS Corp Pvt. Ltd.
04.2021 - 01.2022
- Worked on basic cases for the NAT, DHCP, url filtering and zone protection.
- Worked on VPN cases related IPsec Tunnel, Global Protect portal and gateway.
- Gave assistance issues related to commit failure, panorama connectivity and High availability RCA.
- Handling cases related to High Data-plane usage and high Management Plane.
- Common issues on G.P Global Protect Remote Access VPN: internet connectivity, pre-logon issues, certificate issues, issues with clientless VPN, HIP checks and split tunneling.
- Frequent issues with panorama such as: logs not received, Managing log collector, log storage.
- Educating customers for the basic functionality of panorama regarding: pre, post and default security policies and Device Group and Templates.
Security Engineer
Altran technologies Pvt. Ltd.
01.2019 - 03.2021
- Managing Cisco devices such as Firewall 55XX series, ASA with Firepower, FMC and FTD.
- Managing Cisco Clients with handing all types of cases related to my domain.
- Providing in-depth support to customers having intermittent packet drops or Latency.
- Resolving issues related to ASA clustering, cluster management, Master and slave unit roles.
Network Analyst
HCL Technologies Pvt. Ltd.
06.2016 - 08.2018
- Worked on Cisco Routers such as; Integrated Services Router (ISR) (1800, 3800), ISR G2 (1900, 2900, 3900).
- Worked on catalyst cisco Switches: 1900 Series, 2900 / 2950 / 2960 / 3500XL Series.
- Create solutions that balances between business requirements and cyber security requirements.
- Managed projects using agile project management approaches.
Education
Bachelor of Science - Information Technology
Punjab University
07.2011 - 04.2015
Senior Secondary Examination (12th) - Physics, Chemistry, Math (CBSE)
Blooming Dales School
04.2010 - 03.2011
Higher Secondary Examination (10th) - Physics, Chemistry, Math (CBSE)
Jindal Modern School
04.2008 - 03.2009
Skills
- Network firewall management
- Cyber risk assessment
- Advanced firewall implementation
- Expertise in Citrix ADC
- Proficient in Palo Alto solutions
- Experience with Cisco ASA security solutions
- Worked in 3 TAC profiles
- Escalation engineer
Accomplishments
- Received 11 written appreciation emails from IAG customer for managing the major P1 calls.
- A keen passion to read books and blogs related to business and places.
- Had a trail of FDFR (First Day Final Resolution) on most of the cases.
Timeline
3rdline senior escalation engineer
British Telecom
06.2023 - Current
Senior Tech Support Frontline Engineer
Citrix Systems
01.2022 - 06.2023
Senior Network Engineer
CSS Corp Pvt. Ltd.
04.2021 - 01.2022
Security Engineer
Altran technologies Pvt. Ltd.
01.2019 - 03.2021
Network Analyst
HCL Technologies Pvt. Ltd.
06.2016 - 08.2018
Bachelor of Science - Information Technology
Punjab University
07.2011 - 04.2015
Senior Secondary Examination (12th) - Physics, Chemistry, Math (CBSE)
Blooming Dales School
04.2010 - 03.2011
Higher Secondary Examination (10th) - Physics, Chemistry, Math (CBSE)
Jindal Modern School
04.2008 - 03.2009
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