Experienced banker with excellent mathematical and analytical skills as well as a devotion to customer service. Maintained 90% satisfaction rate from banking customers, I want to work with a growth-oriented organization which can utilize and nourish my analytical and entrepreneurial skills, provide me a platform to interact with new horizons of corporate development & challenges.
Overview
7
7
years of professional experience
Work History
AGENCY MANAGER (COLLECTION DEPARTMENT)
Early salary
New Delhi
09.2023 - Current
Handling the Bucket'X'
Working in on App bases loan short term personal loan segment (unsure)
Drive the efficient team results through collection strategy with modes of tele collection, techniques and procedures for front-end, mid-range and hard-core collection
Handling 100+ Executive and 2 team leaders in Collections Process who were responsible to collect the due amount from the Customers
Reviewing collections strategy regularly and training and directing the team towards output enhancement with the help of the L&D department
Maintaining end to end process with quality (95%) and including legal filing for unsecured portfolios
Prepare Month-End & Year till Date Allocation Report's
Work on fraud cases and customer credit file
Key Reporting Area performance remained between 89% to 96%
Work on 4 CYC in a month (5th, 15th, 20th & 25th)
Work on agents APR on daily basis.
ASSISTANT MANAGER (COLLECTION DEPARTMENT)
Clix Capital Services Pvt. Ltd.
11.2019 - 06.2022
Handling the Bucket'X and Bucket-1
Working in on App bases loan short team personal loan segment (unsure)
Handling 65+ Executive and 4 team leaders in Collections Process who were responsible to collect the due amount from the customers
Drive the efficient team results through collection strategy with modes of tele collection, techniques and procedures for front-end, mid-range and hard core collection
Maintaining end to end process with quality (95%) and including legal filing for unsecured portfolios
Responsible for all the development, monitoring and implantation of collections strategies, driving incremental and step change improvements
Reviewing collections strategy regularly and training and directing the team towards output enhancement with the help of the L&D department
Prepare Month-End & Year till Date Allocation Report's
Streamline the collection process by effective strategic decision
Directs the day-to-day activities of the Call Centre employees by ensuring schedule adherence and optimum performance.
Team Lead (Operations - Equifax)
Intelenet Global Services Pvt. LTD.
Gurgaon
08.2018 - 11.2019
A strong team player with very strong record in retentions of talent
Received excellent scores in leadership assessments throughout tenure
Taking total responsibilities from lead to Equifax process
Reviewed performance of staff, identify the training need and planning for training session
Ensure the target will complete which was decide by the head of process and Clients
Key Reporting Area performance remained between 89% to 96%
Reviewed performance of staff, identify the training need and planning for training session
Working closely with General Manager to drive a guest focused strategy
Work on fraud cases and customer credit file
Handling 40+ Executive in Equifax (U.S) Process.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Trained new staff in relevant processes and procedures.
Monitored team performance against targets, taking corrective action where necessary.
Coordinated resources across multiple teams to achieve project goals within budget constraints.
Provided support to junior staff during peak periods of workloads.
Motivated staff through positive reinforcement techniques.
Sr. Executive (Operations)
HOMECREDIT INDIA
Gurgaon
08.2017 - 08.2018
I start my career with operations representative and promoted within 9 months as Sr Executive
Start portfolio with all responsibilities and dedications
Coordination with filed team for documentations
Reviewed performance of staff, identify the training need and planning for training session
Consistently overachieving target and awarded for 6 months after taking responsibilities
Prepare Month-End & Daily Report's
Responsible for Cash Loan, Mini Cash Loan, Speedy Cash Loan Contracts Registration and Cancellation.
Education
Bachelor of Arts - English
CSJMU
Knapur
04-2016
Skills
Leading & Motivating staff
Risk assessment
Decision Making & Judgment
Problem Solving
Good listening and learning ability
Revenue Generation
Staff Development
Performance Analysis
Employee Development
Customer Service Management
Cost Control
Data Analysis
Data Management
Area Of Expertise
Work on the Reconciliation of Payment to Dealer and Personal loan.
Personal Information
Date of Birth: 10/10/1994
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
English
Hindi
References
Will be provided on request
Timeline
AGENCY MANAGER (COLLECTION DEPARTMENT)
Early salary
09.2023 - Current
ASSISTANT MANAGER (COLLECTION DEPARTMENT)
Clix Capital Services Pvt. Ltd.
11.2019 - 06.2022
Team Lead (Operations - Equifax)
Intelenet Global Services Pvt. LTD.
08.2018 - 11.2019
Sr. Executive (Operations)
HOMECREDIT INDIA
08.2017 - 08.2018
Bachelor of Arts - English
CSJMU
Similar Profiles
Nikhil PawarNikhil Pawar
Assistance Manager at Early SalaryAssistance Manager at Early Salary