Summary
Overview
Work History
Education
Skills
Area Of Expertise
Personal Information
Disclaimer
Languages
References
Timeline
Generic
Mayank Mishra

Mayank Mishra

Delhi

Summary

Experienced banker with excellent mathematical and analytical skills as well as a devotion to customer service. Maintained 90% satisfaction rate from banking customers, I want to work with a growth-oriented organization which can utilize and nourish my analytical and entrepreneurial skills, provide me a platform to interact with new horizons of corporate development & challenges.

Overview

7
7
years of professional experience

Work History

AGENCY MANAGER (COLLECTION DEPARTMENT)

Early salary
New Delhi
09.2023 - Current
  • Handling the Bucket'X'
  • Working in on App bases loan short term personal loan segment (unsure)
  • Drive the efficient team results through collection strategy with modes of tele collection, techniques and procedures for front-end, mid-range and hard-core collection
  • Handling 100+ Executive and 2 team leaders in Collections Process who were responsible to collect the due amount from the Customers
  • Reviewing collections strategy regularly and training and directing the team towards output enhancement with the help of the L&D department
  • Maintaining end to end process with quality (95%) and including legal filing for unsecured portfolios
  • Prepare Month-End & Year till Date Allocation Report's
  • Work on fraud cases and customer credit file
  • Key Reporting Area performance remained between 89% to 96%
  • Work on 4 CYC in a month (5th, 15th, 20th & 25th)
  • Work on agents APR on daily basis.

ASSISTANT MANAGER (COLLECTION DEPARTMENT)

Clix Capital Services Pvt. Ltd.
11.2019 - 06.2022
  • Handling the Bucket'X and Bucket-1
  • Working in on App bases loan short team personal loan segment (unsure)
  • Handling 65+ Executive and 4 team leaders in Collections Process who were responsible to collect the due amount from the customers
  • Drive the efficient team results through collection strategy with modes of tele collection, techniques and procedures for front-end, mid-range and hard core collection
  • Maintaining end to end process with quality (95%) and including legal filing for unsecured portfolios
  • Responsible for all the development, monitoring and implantation of collections strategies, driving incremental and step change improvements
  • Reviewing collections strategy regularly and training and directing the team towards output enhancement with the help of the L&D department
  • Prepare Month-End & Year till Date Allocation Report's
  • Streamline the collection process by effective strategic decision
  • Directs the day-to-day activities of the Call Centre employees by ensuring schedule adherence and optimum performance.

Team Lead (Operations - Equifax)

Intelenet Global Services Pvt. LTD.
Gurgaon
08.2018 - 11.2019
  • A strong team player with very strong record in retentions of talent
  • Received excellent scores in leadership assessments throughout tenure
  • Taking total responsibilities from lead to Equifax process
  • Reviewed performance of staff, identify the training need and planning for training session
  • Ensure the target will complete which was decide by the head of process and Clients
  • Key Reporting Area performance remained between 89% to 96%
  • Reviewed performance of staff, identify the training need and planning for training session
  • Working closely with General Manager to drive a guest focused strategy
  • Work on fraud cases and customer credit file
  • Handling 40+ Executive in Equifax (U.S) Process.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Coordinated resources across multiple teams to achieve project goals within budget constraints.
  • Provided support to junior staff during peak periods of workloads.
  • Motivated staff through positive reinforcement techniques.

Sr. Executive (Operations)

HOMECREDIT INDIA
Gurgaon
08.2017 - 08.2018
  • I start my career with operations representative and promoted within 9 months as Sr Executive
  • Start portfolio with all responsibilities and dedications
  • Coordination with filed team for documentations
  • Reviewed performance of staff, identify the training need and planning for training session
  • Consistently overachieving target and awarded for 6 months after taking responsibilities
  • Prepare Month-End & Daily Report's
  • Responsible for Cash Loan, Mini Cash Loan, Speedy Cash Loan Contracts Registration and Cancellation.

Education

Bachelor of Arts - English

CSJMU
Knapur
04-2016

Skills

  • Leading & Motivating staff
  • Risk assessment
  • Decision Making & Judgment
  • Problem Solving
  • Good listening and learning ability
  • Revenue Generation
  • Staff Development
  • Performance Analysis
  • Employee Development
  • Customer Service Management
  • Cost Control
  • Data Analysis
  • Data Management

Area Of Expertise

Work on the Reconciliation of Payment to Dealer and Personal loan.

Personal Information

Date of Birth: 10/10/1994

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Languages

  • English
  • Hindi

References

Will be provided on request

Timeline

AGENCY MANAGER (COLLECTION DEPARTMENT)

Early salary
09.2023 - Current

ASSISTANT MANAGER (COLLECTION DEPARTMENT)

Clix Capital Services Pvt. Ltd.
11.2019 - 06.2022

Team Lead (Operations - Equifax)

Intelenet Global Services Pvt. LTD.
08.2018 - 11.2019

Sr. Executive (Operations)

HOMECREDIT INDIA
08.2017 - 08.2018

Bachelor of Arts - English

CSJMU
Mayank Mishra