Mayank Mishra
Delhi
Summary
Experienced banker with excellent mathematical and analytical skills as well as a devotion to customer service. Maintained 90% satisfaction rate from banking customers, I want to work with a growth-oriented organization which can utilize and nourish my analytical and entrepreneurial skills, provide me a platform to interact with new horizons of corporate development & challenges.
Overview
7
7
years of professional experience
Work History
AGENCY MANAGER (COLLECTION DEPARTMENT)
Early salary
New Delhi
09.2023 - Current
- Handling the Bucket'X'
- Working in on App bases loan short term personal loan segment (unsure)
- Drive the efficient team results through collection strategy with modes of tele collection, techniques and procedures for front-end, mid-range and hard-core collection
- Handling 100+ Executive and 2 team leaders in Collections Process who were responsible to collect the due amount from the Customers
- Reviewing collections strategy regularly and training and directing the team towards output enhancement with the help of the L&D department
- Maintaining end to end process with quality (95%) and including legal filing for unsecured portfolios
- Prepare Month-End & Year till Date Allocation Report's
- Work on fraud cases and customer credit file
- Key Reporting Area performance remained between 89% to 96%
- Work on 4 CYC in a month (5th, 15th, 20th & 25th)
- Work on agents APR on daily basis.
ASSISTANT MANAGER (COLLECTION DEPARTMENT)
Clix Capital Services Pvt. Ltd.
11.2019 - 06.2022
- Handling the Bucket'X and Bucket-1
- Working in on App bases loan short team personal loan segment (unsure)
- Handling 65+ Executive and 4 team leaders in Collections Process who were responsible to collect the due amount from the customers
- Drive the efficient team results through collection strategy with modes of tele collection, techniques and procedures for front-end, mid-range and hard core collection
- Maintaining end to end process with quality (95%) and including legal filing for unsecured portfolios
- Responsible for all the development, monitoring and implantation of collections strategies, driving incremental and step change improvements
- Reviewing collections strategy regularly and training and directing the team towards output enhancement with the help of the L&D department
- Prepare Month-End & Year till Date Allocation Report's
- Streamline the collection process by effective strategic decision
- Directs the day-to-day activities of the Call Centre employees by ensuring schedule adherence and optimum performance.
Team Lead (Operations - Equifax)
Intelenet Global Services Pvt. LTD.
Gurgaon
08.2018 - 11.2019
- A strong team player with very strong record in retentions of talent
- Received excellent scores in leadership assessments throughout tenure
- Taking total responsibilities from lead to Equifax process
- Reviewed performance of staff, identify the training need and planning for training session
- Ensure the target will complete which was decide by the head of process and Clients
- Key Reporting Area performance remained between 89% to 96%
- Reviewed performance of staff, identify the training need and planning for training session
- Working closely with General Manager to drive a guest focused strategy
- Work on fraud cases and customer credit file
- Handling 40+ Executive in Equifax (U.S) Process.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
Sr. Executive (Operations)
HOMECREDIT INDIA
Gurgaon
08.2017 - 08.2018
- I start my career with operations representative and promoted within 9 months as Sr Executive
- Start portfolio with all responsibilities and dedications
- Coordination with filed team for documentations
- Reviewed performance of staff, identify the training need and planning for training session
- Consistently overachieving target and awarded for 6 months after taking responsibilities
- Prepare Month-End & Daily Report's
- Responsible for Cash Loan, Mini Cash Loan, Speedy Cash Loan Contracts Registration and Cancellation.
Education
Bachelor of Arts - English
CSJMU
Knapur04-2016
Skills
- Leading & Motivating staff
- Risk assessment
- Decision Making & Judgment
- Problem Solving
- Good listening and learning ability
- Revenue Generation
- Staff Development
- Performance Analysis
- Employee Development
- Customer Service Management
- Cost Control
- Data Analysis
- Data Management
Area Of Expertise
Work on the Reconciliation of Payment to Dealer and Personal loan.
Personal Information
Date of Birth: 10/10/1994
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- English
- Hindi
References
Will be provided on request
Timeline
AGENCY MANAGER (COLLECTION DEPARTMENT)
Early salary
09.2023 - Current
ASSISTANT MANAGER (COLLECTION DEPARTMENT)
Clix Capital Services Pvt. Ltd.
11.2019 - 06.2022
Team Lead (Operations - Equifax)
Intelenet Global Services Pvt. LTD.
08.2018 - 11.2019
Sr. Executive (Operations)
HOMECREDIT INDIA
08.2017 - 08.2018
Bachelor of Arts - English
CSJMU
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