Mayank Mishra
Transition Manager - Mortgage
Karnal
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Transition Manager
Firstsource Solutions
Bangaluru, Karnataka
11.2022 - Current
- Led transitions for up to 268 FTEs with seamless knowledge transfer.
- Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation.
- Managed multiple simultaneous transitions,ensuring timely completion and minimal disruption to business operations.
- Streamlined project execution and communication workflows.
- Provided regular status updates to senior leadership, highlighting progress, challenges, and key accomplishments during the transition period.
- Maintained detailed documentation of all transition-related activities for future reference and knowledge transfer purposes.
- Identified potential risks and developed mitigation strategies to ensure smooth transitions with minimal impact on business continuity.
- Collaborated with stakeholders to define objectives, scope, and deliverables for each transition project.
- Applied problem-solving abilities to address unforeseen challenges that arose during the course of transition projects effectively.
- Established performance metrics to track progress and measure success of transition initiatives.
- Managed internal and external client-facing relationships through transitional periods.
- Monitored and tracked project progress to support timely completion.
- Partnered with project team members to identify and quickly address problems.
Operations Manager
Sourcepoint Mortgage Solutions
Bangaluru, Karnataka
11.2021 - 11.2022
- Ensured SLA compliance and strategic planning.
- Directed MBRs and performance reviews. Improved processes through data-driven approaches.
- Conducted regular performance reviews,identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance
outcomes. - Handled staff training initiatives aimed at upskiling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
Assistant Manager
Xome Services India Private Limited
Chennai, Tamil Nadu
04.2015 - 11.2021
- Managed a 125-member team.
- Led performance reviews and process
improvements. - Multiple awards for performance and leadership.
- Spearheaded efforts towards continuous improvement within the department by incorporating feedback from employees at all
levels. - Enhanced operational efficiency by streamlining processes and implementing new systems.
- Reduced employee turnover rates by fostering a positive work environment and providing clear growth opportunities.
- Handled escalated customer complaints effectively by resolving issues while maintaining strong client relationships throughout the process.
- Conducted regular audits of departmental procedures to ensure adherence to established guidelines, reducing instances of noncompliance.
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels
Process Associate
Sutherland Mortgage Services
Chennai, Tamil Nadu
04.2013 - 04.2015
- Led quality assurance and compliance initiatives.
- Delivered training and process improvement sessions.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
Associate
BA Continuum India
Gurgaon, Haryana
06.2011 - 04.2013
- Developed SOPs and tracked productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently
Education
Bachelor of Arts - English
Dyal Singh College
08.2008 - 05.2011
Master of Business Administration - undefined
I.K. Gujral Punjab Technical University (formerly knowns as Punjab Technical University)
09.2012 - 05.2014
Skills
Transition & Change Management
undefinedLanguages
English and Hindi
Accomplishments
• Employee of the Year (2019, Xome)
• Xome Xtramile Award for Dedication
• Jury Award – Employee of the Year (2016)
• Sutherland Platinum Attendance Award
• Silver and Bronze Awards – BA Continuum
Personal Information
- Father's Name: Mr. Vinod Kumar Mishra
- Date of Birth: 03/21/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Transition Manager
Firstsource Solutions
11.2022 - Current
Operations Manager
Sourcepoint Mortgage Solutions
11.2021 - 11.2022
Assistant Manager
Xome Services India Private Limited
04.2015 - 11.2021
Process Associate
Sutherland Mortgage Services
04.2013 - 04.2015
Master of Business Administration - undefined
I.K. Gujral Punjab Technical University (formerly knowns as Punjab Technical University)
09.2012 - 05.2014
Associate
BA Continuum India
06.2011 - 04.2013
Bachelor of Arts - English
Dyal Singh College
08.2008 - 05.2011
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