Mayank Sharma
New Delhi
Summary
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member (Fraud Investigation Analyst)
Barclays Bank Plc.
Noida
02.2023 - Current
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Analyzed large datasets using advanced analytics techniques such as predictive modeling.
- Maintained up-to-date knowledge of relevant federal laws regarding fraud prevention.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Connected patterns for underlying account associations to discover undetected fraud.
- Made recommendations for closing accounts and performed associated follow-up.
- Served as primary contact for fraud claim inquiries.
Team Member (Aquiring Tech Merchant)
Barclays Bank Plc.
Noida
03.2022 - 02.2023
- Developed reports to assess the performance of merchant accounts.
- Provided technical support to merchants regarding payment processing systems.
- Identified areas of improvement in operational processes related to merchant services.
- Identified, researched and resolved technical issues for merchants and the products that they use to use for their business.
- Diagnosed hardware and software problems related to merchant accounts and their products.
- Performed system configuration changes according to merchant's requirements.
- Tested and verified fixes prior to releasing them into production environments.
- Configured and maintained network equipment such as routers, switches, firewalls for merchant transactional products like Swipe Machines for business transactions.
- Installed software applications on merchant systems as requested.
Education
MBA - Finance
NIIMS
Jaipur09-2017
Bachelor of Commerce -
Manav Bharti University
Solan Himachal08-2014
High School (+2) - Science Education
Prabhu Dayal Public School
Delhi03-2007
Skills
- Complaint resolution
- Equipment Operation
- Workplace Safety
- Customer Service
- Product Knowledge
- Teamwork and Collaboration
- Positive Attitude
- Continuous Development
- Goal Setting and Achievement
- Problem-Solving
- Following Instructions
- Decision-making capabilities
- Creativity and Innovation
- Clear Communication
Languages
English
First Language
English
Advanced (C1)
C1
Certification
- Google Certification in Digital Marketing.
- Certification in Digital Photography
- Microsoft Certification for Advance Excel
Accomplishments
- Won Debate Award in High School in 2006
- Won Debate and writing Competetion award in Graduation in 2015
- Won Exceeding expectation Reward ion Barclays in 2023.
Timeline
Team Member (Fraud Investigation Analyst)
Barclays Bank Plc.
02.2023 - Current
Team Member (Aquiring Tech Merchant)
Barclays Bank Plc.
03.2022 - 02.2023
MBA - Finance
NIIMS
Bachelor of Commerce -
Manav Bharti University
High School (+2) - Science Education
Prabhu Dayal Public School
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