Mayank Saxena
Deputy Manager Training
New Delhi,New Delhi
Summary
I believe in innovation and learning which leads to excellence with hard work, hope, and confidence in yourself.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
16
16
years of professional experience
Work History
Deputy Manager Training & Operations
Quatrro Business Support Services Pvt. Ltd.
02.2013 - 12.2024
- Training the new batches hired for the different processes and scheduling the trainers for the different processes.
- Schedule training for new hires and refresher training for existing, Train the Trainers/ Managers.
- Manage presentations and create assessments for the new batches, along with the Monthly Knowledge Checks performed for the existing agents on the production floor.
- Dealing with Clients/Trainers directly through VoIP or VC for process updates/changes and feedback in case of any changes that are required.
- Prepare weekly/ monthly reports, manage escalations, ensure and maintain Quality, and stay synced with operations.
- Take interviews for the new hire/IJP's in place as per the requirement.
- Create tailored SOPs for the different processes as per the client's requirements.
- Liaised with team members, stakeholders, and vendors to coordinate activities, provisioning, environment setup, risk mitigation, and follow-up.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules, and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated them to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Interviewed, hired, and trained more than 2000 associates, managers, and supervisors during the tenure of 10 years.
Senior Solution Engineer
PCMAC
02.2012 - 12.2012
- Moreover, a multi-process where you need to pitch for sales and fix the issue of the customer.
- Also providing a helping hand to the fellow technicians.
Senior Human Resources Officer
Aon Hewitt
02.2011 - 02.2012
- I was working here for a client named Siemens where the employees of Siemens used to call us for the problems they used to face in their Salary slabs, Insurance issues or disability issues, pension and all.
- We used to provide resolution to them and if be channel between the other departments.
Senior Technical Engineer
IYogi Inc.
01.2009 - 01.2011
- I started my career with this company as a technical Engineer in a Dell on Call process.
- I used to troubleshoot the issues along with pitching for sales.
- I was later moved to the process named AVAS which was Antivirus Anti Security wherein again it was about pitching sales and then ethical troubleshooting was required to fix the customers issues may it be Windows, MAC, or Printers.
- I was thereafter promoted as the Senior Technical Engineer after being the topper on the floor for a while along with the performance and the tenure spent with the company.
Education
Bachelors - Mass Communication
Guru Jambeshwar University
New Delhi03.2008
Intermediate - C.B.S.E.
Kendriya Vidyalaya No. 5
Jaipur03.2003
Matriculation - C.B.S.E.
Fr. Agnel School
New Delhi03.2001
GNIIT -
NIIT
New Delhi03.2006
Skills
- SAP SD (SALES & DISTRIBUTION)
- SAP MM (MATERIAL MANAGEMENT)
- SAP BW (BUSINESS WAREHOUSE)
- SAP CRM (CUSTOMER RELATIONSHIP MANAGMENT)
- Microsoft Office Expertize
- MAC
- RED HAT LINUX
- Staff Training and Development
- Operations Management
- Business development
- Problem-solving
- Orienting and training
- Strategic thinking
- Coaching and Mentoring
- Project Management
- Learning and Development
- Client Relationship Management
Accomplishments
- Team Player Award (Manager of the Year), Gurgaon, 04/01/19 - 03/31/21 - Awarded by the client for effectively conducting training and maintaining quality with 100% accuracy during the pandemic while working from home.
- Quatrro Aces (Manager of the Year), Gurgaon, 04/01/21 - 03/31/22 - Awarded by Quatrro for successfully meeting the goals and exceeding the desired expectations for the client and implementation of the new tools within a short span of time without effecting the deadline.
Languages
English
Hindi
French
Personal Information
- Date of Birth: 02/28/86
- Nationality: Indian
Hobbies
- Travelling
- Listening Music
- Professional Gamer
- Watch and Play Cricket
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsWork-life balanceCompany CulturePersonal development programsInterests
Travelling
Listening Music
Professional Gamer
Watch and Play Cricket
Timeline
Deputy Manager Training & Operations
Quatrro Business Support Services Pvt. Ltd.
02.2013 - 12.2024
Senior Solution Engineer
PCMAC
02.2012 - 12.2012
Senior Human Resources Officer
Aon Hewitt
02.2011 - 02.2012
Senior Technical Engineer
IYogi Inc.
01.2009 - 01.2011
Bachelors - Mass Communication
Guru Jambeshwar University
Intermediate - C.B.S.E.
Kendriya Vidyalaya No. 5
Matriculation - C.B.S.E.
Fr. Agnel School
GNIIT -
NIIT
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