Mayank Sharma

• Strategically analyze and respond to clients’ cybersecurity and network security postures, demonstrating a deep understanding of cloud architectures to propose robust solutions tailored to unique operational environments.
• Design and implement cybersecurity frameworks that align with industry best practices, enhancing customer’s resilience against evolving threats and ensuring compliance with regulatory standards.
• Collaborate closely with OEM partners to develop and refine go-to-market strategies, crafting customized solutions that meet specific client requirements and drive mutual business growth.
• Serve as a key consultant in understanding complex security environments, effectively bridging the gap between technical solutions and strategic business objectives to optimize client security investments.
• Lead cross-functional teams in the ideation and execution of innovative security projects, ensuring deliverables are aligned with both client expectations and industry innovations.
• Actively participate in responding to RFPs and RFIs, leveraging expert knowledge to articulate how our solutions align with prospective clients' specific security requirements and business objectives.
• Designed and architected comprehensive security solutions, including intrusion detection systems (IDS), firewalls, anti-virus software, SIEM, SOAR, EDR, VAPT, and other critical security tools inclusive of GRC, ensuring robust protection of client information assets.
• Led product demonstrations and presentations, articulating the value of security solutions to diverse audiences, facilitating informed decision-making.
• Fostered cross-functional collaboration with sales, marketing, product development, and technical support teams, ensuring cohesive processes.
• Conducted market research and competitor analysis to inform strategy and differentiate security solutions, maintaining competitive advantage.
• Built and maintained strong customer relationships, offering ongoing support and guidance for long-term success and satisfaction.
• Assisted customers with compliance and regulatory requirements (GDPR, HIPAA, PCI-DSS), through tailored security solutions.

· Successfully manage key accounts with a significant Annual Contract
Value (ACV) of 7Mn and a Total Contract Value (TCV) approaching 50Mn.
· Drive year-over-year (YoY) growth of at least 10% for the managed
accounts, implementing strategic initiatives to achieve revenue targets.
· Lead region-wide delivery for Europe & UKI Enterprise and CME
customers, overseeing comprehensive security services such as
Vulnerability Assessment (VA), Governance, Endpoint Security, and
Network/Cyber Security (SIEM).
· Responsible for managing profit and loss (P&L) for UKI & EMEA Enterprise &
CME customers, driving financial success and accountability.
· Collaborate closely with customer InfoSec organization, Chief Information
Security Officer (CISO), and Client Security Architects to define technology
standards, designs, and processes integrated into Secure Enterprise
Architecture, ensuring secure design principles are infused into all security
programs.
· Act as a Practice Leader, leading a team of diverse Security Subject
Matter Experts (SMEs) to maintain dynamic capabilities and address any
skills gaps, while providing guidance on baselines and demonstrating an
excellent understanding of Microsoft Defender for Endpoint architecture
and security centre.
· Formulate processes to achieve patching compliance and governance
standards such as CMMC (Cybersecurity Maturity Model Certification) and
IOT zoning, leading a team of 30+ direct reports and 100+ indirect reports.
· Drive region-wide capability building initiatives in collaboration with the
Resource Management Group (RMG), focusing on business pipeline
management and proactive hiring.
· Manage stakeholders including peer teams, accounts team, InfoSec
team, sales team, and external customer teams to foster continued
business growth.
· Serve as the single point of contact for all security-related requirements
across Tech Mahindra Leadership, providing expert guidance and support.
· Engage in high-level calls with CXO-level stakeholders, ensuring effective
leadership and satisfactory delivery of security solutions.
· Successfully contribute to revenue gains close to 3 Million, in addition to
securing contracts through security projects within the region, exemplifying
delivery-led growth.
· Lead a team of cyber security professionals, providing guidance,
mentorship, and fostering a culture of continuous improvement.
· Oversee risk management activities, conducting regular assessments and
implementing controls to mitigate potential threats.
· Establish and maintain robust security policies, standards, and
procedures, ensuring compliance with relevant regulations and industry
best practices

• Overall responsible for the delivery of services to various customers for
  Capgemini Engineering.
  · Led cost and operational/service model transformation, delivering yearon-year 15% efficiency improvements.
  · Utilized data analytics to identify security-driven use cases and develop
  solutions for mammoth Telco environments.
  · Possess a brief knowledge of OT Security, 5G Security, EDR solutions,
  Network & Cyber Security (Firewall, IPS/IDS, proxy, VAPT, DNS solutions,
  SIEM, etc.), SOAR platform, and GRC.
  · Implemented global and off/right shoring strategies for key activities,
  establishing dedicated functional factories to drive low-value activity and
  maximize value engagements.
  · Prioritized continuous efficiency improvements, reducing the total cost to
  serve (TLC/TLR) and effectively managing SLAs/SLCs and targets.
  · Acted as a key customer advocate, fostering relationship development
  and identifying business opportunities.
  · Responsible for building a security portfolio, enabling sales personnel with
  a sorted go-to-market strategy and effectively responding to various
  RFP/RFIs.
  · Oversaw globally sourced operational support, regional and local service
  management teams, capacity management, and Continual Service
  Improvement Functions.
  · Evaluated and adopted new technologies to address changing industry
  needs

• Responsible for addressing critical escalations supporting new or emerging intensive care positions and migrating service into business as usual. Including strategic service realignment, high level service delivery process improvement and chairing regular progress checkpoint sessions with CIx level equivalent customer representatives.
• Directly responsible for leadership of team of Senior Technical Design Architect including development, coaching and poor/performance management where required throughout.
• I have indirect and dotted line responsibility for the management, motivation, strategy and development of an international team of network & cyber security to provide a first class customer experience with right first time delivery
• Responsible for development, implementation and tracking of inspirational KPI metrics across our customer managed estates to ensure quality customer experience using metrics outside of contracted schedules.
• Key relationship holder with board level equivalents throughout my key customer contracts. Escalation management, resolution and delivery or supervision of strategic service improvement / development plans.
• Code Red engagement for critical issues and engagement with internal transformation teams to drive our internal transformation.
• Responsible for maintaining compliance while delivering solution to which client is accredited to like PCI DSS. GDPR etc.
• Responsible for submitting pre-sales team budget for defining scope of project. Also, doing POC (proof of concept) understanding requirements of customer, creating LLD/HLD's. Active participant at initial stages of bid’s estimating reliable and cost effective delivery for overall hub.
• Defining bare minimum standards to be checked while onboarding customer equipment’s and ensure they have robust security in place before
  SOC start managing environment

• Responsible for overall security infrastructure for a US NEP client inclusive of Information Security & IT Compliance/Advisory related activities.
• Based on technology changes, strategizing and formulating the security & compliance requirements.
• Manage staff workload & responsibility. Act as a lead & mentor on technology, process, procedures, etc provide management support
• Risk Assessment for asked requests approving and disapproving them in accordance to allowed Architecture risk flow, eventually made by me.
• Experience in Core networking & Security implementation, upgradation, maintenance, troubleshooting and providing technical support to large IP Network and critical IT systems
• Very good knowledge and experience various type of firewall technologies like Checkpoint, Cisco, Bluecoat, F5 devices.
• Disaster Recovery Planning and execution
• Performing gap assessment, risk management, reviewing new application architectures

• • Evaluate network trouble tickets to determine nature of escalated problem, develop course of action, and follow through to successful resolution.
• • Evaluate product diagnostics reports, error reports, and logs to isolate network and equipment issues.
• • Analyzing Security devices like proxy server, firewalls (Juniper and Checkpoint) and SSL Devices.
• • Issue related to security as per level 3 troubleshooting guidelines on F5 load balancers.
• • Taking packet captures on different devices and analyzing Wireshark captures.
• • Utilize NOC management tools to capture data flow, analyze and identify network issues.
• • Analyze and interpret existing LAN/WAN infrastructures: provide information, advice or instructions and assist in problem resolution
• • Coordinate problem-solving efforts between customers, NOC personnel, 3rd party vows, partners, and field service personnel.

• Managing camera installed in aircraft for 3-D mapping purposes and navigation purposes