Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Deepa Lamba

Operations| Order Mangement| Install Base Managment | Customer Service| Reverse Logistics| IS Delivery Specialist
Mumbai

Summary

Versatile IT Professional in Procurement and IT Asset Management possessing extensive knowledge in software and hardware purchasing and deployment. Keeps accurate records, efficiently manages inventories, and skillfully negotiates contracts to procure goods and services. Committed to establishing and maintaining productive client and vendor relationships.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Procurment Specialist

SolarWinds Corporation
08.2023 - Current
  • Conducted market research to identify new suppliers, keeping abreast of industry trends and best practices in procurement management.
  • Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
  • Managed risk effectively by establishing contingency plans for potential disruptions in supply chains or market fluctuations affecting pricing structures.
  • Optimized inventory management by implementing just-in-time purchasing strategies, reducing stock holding costs without compromising on availability.
  • Manage vendor relationships across the entire organization with focus on cost savings and optimizing purchasing power.
  • Review and negotiate pricing of key global supplier contracts, master service agreements and other documents working with Legal team as needed.
  • Collaborate with internal customers and provide a high level of customer service, including recommending solutions, resources, and alternative supply options.
  • Manage shared team email inboxes by reviewing and responding to requests, assigning emails to internal team members as needed and ensuring that matters are addressed and resolved according to established SLAs.
  • Communicate with external vendors and suppliers to resolve transactional issues.
  • Assist in developing and enhancing procurement policies and procedures with project management oversight of any procurement initiatives and solutions implementation.
  • Independently manage workload and communicate deadlines and status of projects to organization and other procurement team members.
  • Educate submitters on procurement process and ensure that submitters follow proper procedures.
  • Coordinate approvals from various internal and external parties and route agreements for signature.
  • Developed and executed comprehensive onboarding strategies, including vendor training sessions, documentation and performance metrics
  • Strong ability to multi-task and manage multiple deadlines in a fast-paced environment.

IT Procurement and Asset Management Specialist

IVANTI SOFTWARE
05.2016 - 08.2023

Procurement:

  • Managed procurement requests and acted as point-person for customers on logistics, hardware, and software needs
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
  • Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations
  • Independently execute RFP / RFQ processes for assigned categories including Contract negotiation, Vendor Selection, Contract Awarding
  • Manage full Procure-to-Contract compliance with all applicable sourcing processes, policies, etc
  • Maintained record of all supply inventories and determined when it was time to either place another order, renegotiate client contracts or seek out new vendors
  • Prepared cost analysis documents and prepared reports detailing results
  • Coordinated with logistics manager to ensure that deliveries were being made as per contractual specifications
  • Determine if vendors are living up to their contractual obligations

Asset Management:

  • Tracking and analyzing software, hardware, and equipment from requisition through retirement, track all the in-use and spare assets across global & ensuring necessary stock is available at any point of time
  • Maintain records and databases containing information regarding licenses, warranties, and service agreements for organization's hardware and software
  • Coordinate with management in utilizing asset management tools to analyze, review and track asset data
  • Harvesting and reconciliation on Software licenses by generating asset reports
  • Asset Recovery: In case of defective device, arranging replaced/refurbished device and then recovering defective device from customer.

Procurement Analyst

ORANGE BUSINESS SERVICES
01.2012 - 11.2014
  • Actively work with internal stakeholders, such as local country Procurement, business unit, supply chain & finance on operational related task under the defined roles & responsibilities to meet the agreed SLA & OLA, servicing various procurement area, such as contract management, Purchase Order Management / follow up, Issue Management, Invoice Issues follow up, Material Master maintenance, Vendor master maintenance
  • Responsible for end-to-end order management and accountable for managing all functions from issuing PO's to the suppliers to following-up on delivery schedules and ETA’s
  • Purchasing and deployment of IT and Telecom equipment for various customers

Customer Success Executive

STATE STREET SYNTEL SERVICES PVT. LTD
10.2010 - 05.2011
  • Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Syntel’s Live (Syntel’s FX trading platform)
  • Handling configuration mappings on various external 3rd party venues - acting as central point of contact for key institutional clients
  • First line customer support for clients requiring assistance with electronic trading
  • Partnering with sales, trading, and technology to resolve client electronic trading issues
  • Management of relationships with external and internal stakeholders to maintain optimal operating model.

Education

MBA - PGDM (Distance MBA in Supply Chain And Logistics)

Welingkar Institute of Management
Mumbai
06.2014 - 06.2016

B.com - Commerce

Guru Nanak Khalsa College
Mumbai
06.2007 - 06.2010

Skills

Supply chain planningundefined

Software

Power BI

Service Now

Power Query

Excel,Powerpoint

Timeline

Procurment Specialist

SolarWinds Corporation
08.2023 - Current

IT Procurement and Asset Management Specialist

IVANTI SOFTWARE
05.2016 - 08.2023

MBA - PGDM (Distance MBA in Supply Chain And Logistics)

Welingkar Institute of Management
06.2014 - 06.2016

Procurement Analyst

ORANGE BUSINESS SERVICES
01.2012 - 11.2014

Customer Success Executive

STATE STREET SYNTEL SERVICES PVT. LTD
10.2010 - 05.2011

B.com - Commerce

Guru Nanak Khalsa College
06.2007 - 06.2010
Deepa LambaOperations| Order Mangement| Install Base Managment | Customer Service| Reverse Logistics| IS Delivery Specialist