MAYANK SHARMA
Ujjain
Summary
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Narayana e Techno School
Ujjain
09.2022 - Current
- Provided guidance to the admission team on executing impactful campaigns including seminars, roadshows, and other ATL/BTL activities to engage our target audience and generate conversions.
- Increased efficiency by overseeing and advising the admission team in delivering exceptional counseling, enrollment, onboarding services.
- Enhanced student retention by promptly addressing queries and grievances, leading to increased customer satisfaction levels with a focus on resolving issues swiftly.
- Maintained strict adherence to all legal and operational compliances, while prioritizing the safety of facilities and security of students.
- Responsible for team recruitment, scheduling, motivation, and retention.
- Successfully planned and executed diverse marketing activities to achieve branch targets in the assigned region.
- Established strong collaborations between the academic and branch teams, resulting in enhanced engagement levels.
- Resolved employee issues, admissions conflicts, and fees issues in a timely manner.
Sales and Marketing
Podar Education Network
12.2019 - 08.2021
- Handling Pre School Franchisee Sales and Curriculum sales for M.P
- Given additional responsibility to handle the current clients
- Cross Sale
- Analyzing and preparing the promotional activities for M.P Location for lead generation
- Acting as the last and final point of client interaction
- Reporting to General Manager
- Conceptualizing and implementing sales promotional activities as a part of market development and brand building effort across the Zone
- Act as a point of reference for the complete Academic Support & Business Development in addressing various client queries.
Sr. Business Development Manager
Bugfree Solutions Pvt Ltd.
08.2016 - 12.2019
- Revenue generation through query resolution for existing clients
- Meeting existing clients for better understanding of the concerns raised propose possible resolutions & drive them towards final negotiations
- Managing collection / target revenues to the tune of double figures in crore across schools in Zone
- During the process of client retention reselling the benefits of the other solutions to schools
- Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures
- Upon client query resolution ensuring their further association with the company for the complete contract period of the program
- Ensuring Improvement in the pre & post sales procedures based on client feedback through the development of new policies and procedures
- Performed random market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
- Handling high value defaulters / fraud cases and suggesting appropriate legal action
- Handling a team to carry out the day-to-day process ranging from backend support to meeting clients for negotiations
- Lead, motivate & provide mentoring guidance to the team to achieve overall targets & grow coherently
- Making strategy /Policy for next year with top management to improve business and retention.
Business Development Manager
Next Education
02.2015 - 07.2016
- Relationship management with clients
- Taking care of Books Division and Digital Education(E- Learning)
- Adding new clients in the database
- Ensure higher-level absorption of the program
- Channelizing the pre and post services
- Client servicing
- Handling a team of 15 Coordinators and driving them towards the goal.
Sr. Sales Executive
Tata Interactive Systems
01.2012 - 01.2015
- Analyze training needs and facilitate both workshops and training programs to generate appropriate usage of the product
- Maintaining relationship from clients
- Skills development for the team members in terms of customer handling, relationship management, and grooming, etc
- Handling a team of 10 Coordinators and driving them towards the goal
- Implement tracking mechanisms to analyze the results of workshops and training programs.
Marketing
Maulana Azad Institute of professional Studies, Ujjain
01.2008 - 01.2012
- Organizing different activities to get the data of the students
- Arrange the college visit for the parents
- Manage all kinds of promotional activities like to conduct the seminars, students and parents interactions.
Education
Master of Business Administration -
National Institute of Management
01.2008
Bachelor of Business Administration -
National Institute of Management
01.2006
Skills
- Business operations background
- Business operations knowledge
- Team leadership strength
- Workflow Coordination
- Operations Management
- Process Improvement
- Marketing initiatives
- Operations Oversight
- Budgeting and cost control
- Procurement
- Vendor Relationship Management
- Customer Relationship Management (CRM)
Phone
+91-966-998-6606, 0734-2553993
Summary Of Experience
- To educate team members in the utilization of new systems for improving business growth.
- Establishing event programs and product promotion.
- Ability to collaborate with team members and teach new concepts in an effective manner.
- Experience in client Interaction.
Personal Information
- Father's Name: Late Mr. Narendra Sharma
- Mother's Name: Mrs. Jyoti Sharma
- Date of Birth: 05/11/1983
- Marital Status: Married
Disclaimer
I the under singed hereby declare that the above information is true and best of my knowledge.
Timeline
Assistant General Manager
Narayana e Techno School
09.2022 - Current
Sales and Marketing
Podar Education Network
12.2019 - 08.2021
Sr. Business Development Manager
Bugfree Solutions Pvt Ltd.
08.2016 - 12.2019
Business Development Manager
Next Education
02.2015 - 07.2016
Sr. Sales Executive
Tata Interactive Systems
01.2012 - 01.2015
Marketing
Maulana Azad Institute of professional Studies, Ujjain
01.2008 - 01.2012
Master of Business Administration -
National Institute of Management
Bachelor of Business Administration -
National Institute of Management
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