MAYANK SHARMA

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and skilled in managing aircraft operations to promote passenger safety and aircraft efficiency.

• Specialization in Customer Service and Guest Relations Service.
• Trained and certified in SalesForce CRM.
• Reservation & Ticketing on Sabre.
• Sabre Airline Reservation & Ticketing, Check-In.
• Airside Safety.
• Basic Airport Handling, Load and Trim -Boeing 737-700/800/900/900ER ATR 72-500/600.
• Wing Walking.
• World Tracer.

• Received a Letter of Gratitude for effectively managing the MHB department.
• Promoted as Station Incharge by Director Ground Operations (Fly Big).
• Received much appreciations from customers and organizations for delighted services.

• Responsible for overall administration, and maintenance of policies and procedures to ensure compliance and avoid any findings during audits at the airport.
• Responsible for timely arrival and departure of flights and handling emergencies.
• Well-conversed with the commitments to be met for the travel of VIP/CIP customers and staff deployment for the purpose.
• Monitor delays, disruptions, and diversions and deploy necessary staff to ensure that no untoward incidents occur, providing all possible assistance to the customers in such situations.
• Responsible for coordinating and issuing AEPs, Company IDs, and uniforms to all station staff only after background checks and maintenance of their record.
• Liaison with communications & other agencies for operation-related equipment & maintenance of records.

• Passport Number: W4218504
• Date of Birth: 01/25/86
• Nationality: Indian