Mayank Sharma
Bangalore
Summary
Salesforce Administrator and CPQ SME, with expertise in optimizing Salesforce environments and enhancing sales operations. Skilled in CPQ processes, data integrity, and CRM management, with a strong sales and marketing support background.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Application Engineer Tier-II (CPQ SME)
Artech Infosystem Pvt. Ltd.
Bengaluru
06.2022 - Current
- Administered the Salesforce environment, ensuring optimal system performance and user accessibility.
- Configure and maintain Salesforce CPQ (Configure, Price, Quote) to streamline quoting and pricing processes
- Work closely with sales, finance, and IT teams to improve system functionality and user experience
- Created and optimized reports and dashboards to provide actionable insights for sales and technical teams
- Collaborated with developers and business stakeholders to customize Salesforce solutions
- Maintained user roles, profiles, and permissions to ensure data security
Salesforce Support specialist
Cognizant Technology Solutions
Pune
06.2021 - 06.2022
- Provided daily Salesforce support to sales representatives, resolving technical issues and answering user inquiries
- Keeping up-to-date with the latest Salesforce releases and updates, and providing training and guidance to customers on these updates
- Managed lead and opportunity data, ensuring accuracy and completeness within the Salesforce system
- Collaborating with internal teams, including the Sales and Marketing teams, to provide a seamless customer experience
Technical Support Engineer
Teleperformance Pvt. Ltd.
Indore
12.2019 - 11.2020
- Accepting and acknowledging cases to meet SLA requirements.
- Assisting customers in understanding the fundamentals, and responding to their inquiries.
- Sending resolution procedures via email to ensure that customers have everything in writing.
- Addressed and mitigated critical problems to ensure timely resolutions.
- Providing basic setup and information to customers.
Network Engineer
HTIS Telecom Pvt. Ltd.
Kota
09.2018 - 06.2019
- Configure, troubleshooting & migration of Nokia Lacteal OLT, ONT
- Configure Router & Switches using TELNET and SSH
- Responsible for remote desktop management & end point troubleshooting
- Responsible for troubleshooting the Network
Network Engineer
5Net Services Pvt. Ltd.
Indore
08.2017 - 08.2018
- Responsible for Troubleshooting Cisco 1800 series, Microtik cloud core router 1036
- Responsible for Connectivity of Cisco SG 350 Switch
- Managing all the Lease lines for the projects which are assigned to us as by logging in via series Routers
- Providing them telephonic support & troubleshooting instruction for smooth operation
Education
Bachelor of Commerce -
S.V.G.C College (Vikram University)
Ratlam06.2016
12th - Commerce
Morning Star H. S. School
Ratlam05.2013
10th -
Morning Star H. S. School
Ratlam03.2011
Skills
- Basics of SOQL
- Salesforce (Lightning and Classic)
- HTML, CSS
- Third-Party Integrations (eg, DocuSign)
- Salesforce CPQ
- Technical troubleshooting
- Report generation
- MS Excel
Certification
- Salesforce Certified Marketing Cloud Email Specialist
- Salesforce Administrator certified
- Salesforce Certified CPQ Specialist
- Cisco Certified Network Associate
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Application Engineer Tier-II (CPQ SME)
Artech Infosystem Pvt. Ltd.
06.2022 - Current
Salesforce Support specialist
Cognizant Technology Solutions
06.2021 - 06.2022
Technical Support Engineer
Teleperformance Pvt. Ltd.
12.2019 - 11.2020
Network Engineer
HTIS Telecom Pvt. Ltd.
09.2018 - 06.2019
Network Engineer
5Net Services Pvt. Ltd.
08.2017 - 08.2018
- Salesforce Certified Marketing Cloud Email Specialist
- Salesforce Administrator certified
- Salesforce Certified CPQ Specialist
- Cisco Certified Network Associate
Bachelor of Commerce -
S.V.G.C College (Vikram University)
12th - Commerce
Morning Star H. S. School
10th -
Morning Star H. S. School
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