Mayank Sharma

Dynamic operations leader with proven success at EXL Services, driving team performance and enhancing SLAs through effective communication and conflict management. Skilled in automating processes and improving efficiency, I excel in building rapport and delivering results that exceed expectations. Strong leadership and operational expertise ensure optimal service delivery and client satisfaction.

• Effective and Active Operations management
• Conflict management
• Effective communication for getting results
• Strong leadership skills
• Ability to build and develop rapport across a wide range of people

• End to End Operations Management of Accounts Receivable
• Strategist and result-oriented leader with expertise in devising strategies for organizational growth, sustained profitability of operations and improved business performance; acknowledged as the Quality Circle Of Excellence for the F&A vertical in AR.
• Gained experience in numerous process improvement projects based on operational excellence initiatives with respect to cost, resource deployment, and quality compliance.
• Proficient at managing & leading two agencies and a team of 12 for running successful operations with experience of developing service standards & meeting service levels for business excellence, business objective setting and achievement orientation.
• Ensure Service level agreements (SLA) are met for the process, identify gaps and implement change.
• Compliance adherence through generating awareness on information security policies.
• Strong Transition Management background with functional areas like Documentation.
• Have done 3 offsite migration for Canada for 2 agencies.