Mayank Sharma
Indore
Summary
Results-driven Service Manager with expertise in service delivery coordination and customer satisfaction enhancement. Proven ability to develop operational policies and implement strategies that improve efficiency and drive customer loyalty.
Overview
17
17
years of professional experience
Work History
Godrej & Boyce MFG LTD
Indore
11.2015 - 03.2025
- Coordinated service delivery processes to enhance customer satisfaction and operational efficiency.
- Managed service delivery expectations.
- Developed operational policies and procedures related to service delivery management.
- Provided technical guidance and training to the team members on new tools or technologies used in the organization's services.
- Coordinated activities between departments to ensure smooth service delivery process.
- Developed and implemented strategies to improve customer satisfaction levels.
- Implemented and planned warehouse safety and security programs and activities.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Store Manager of Operations
The Mobile Store ( Essar Group )
Gwalior
10.2011 - 03.2013
- Developed sales strategies to enhance market penetration and customer engagement.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Team Leader
Pantaloon Retail India Limited
Gwalior
03.2008 - 04.2011
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - BSC & DCA Jiwaji University Gwalior MP
Kiddys Corner School
Gwalior MP 04-2012
Skills
- Service delivery management
- Customer satisfaction improvement
- Operational policy development
- Technical training
- Logistics oversight
- Customer relationship management
- Team leadership
- Sales strategy development
- Conflict resolution
- Innovative thinking
- Time management
Hobbies
Watch Cricket & music ..
Timeline
Godrej & Boyce MFG LTD
11.2015 - 03.2025
Store Manager of Operations
The Mobile Store ( Essar Group )
10.2011 - 03.2013
Team Leader
Pantaloon Retail India Limited
03.2008 - 04.2011
Bachelor of Science - BSC & DCA Jiwaji University Gwalior MP
Kiddys Corner School
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