MAYANK SHARMA
Account Executive
Mumbai
Summary
Detail-oriented Account Management & Digital Marketing professional with hands-on experience managing multi-brand portfolios and executing integrated campaigns across digital platforms. Adept at client servicing, project coordination, and collaborating with cross-functional teams to deliver seamless campaign execution. Proven ability to meet tight deadlines, maintain high-quality standards, and drive effective marketing outcomes. Positive, adaptable, and detail-focused professional with passion for client relations and business development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Account Manager
EvolutionCo
11.2025 - Current
- Managing 5 internal brands and 2 external clients
- Delivering 15+ monthly creatives for Axis Finance
- Client coordination for approvals and timelines
- Managing GIA Jewellery website updates
- Driving content ideas for Buzzworthy
- Handling LinkedIn for internal brands
- Cross-team collaboration
Senior Customer Service Associate
Firstsource
08.2024 - 11.2025
- Managed customer service & collections
- Handled high-volume queries across channels
- Maintained service quality & efficiency
- Improved customer satisfaction through problem-solving
Customer Service Associate
Tech Mahindra
02.2023 - 07.2024
- Managed voice, chat, and email queries
- Ensured SLA-based resolution
- Handled backend data operations
- Developed strong communication skills
Education
Bachelor’s Degree -
Thakur College of Commerce
HSC (12th Grade) - undefined
Prakash College of Science & Commerce
Skills
Account Management
Client engagement coordination
Digital content management
Growth-focused content creation
Digital advertising proficiency
Effective communication
Team Collaboration
Accomplishments
- Managed multi-brand accounts at EvolutionCo
- Consistent delivery for Axis Finance campaigns
- Career progression from → Intern Account Manager → Junior Account Manager
- Strong client handling and execution ability
Certification
Advanced Digital Marketing (2025)
Timeline
Junior Account Manager
EvolutionCo
11.2025 - Current
Senior Customer Service Associate
Firstsource
08.2024 - 11.2025
Customer Service Associate
Tech Mahindra
02.2023 - 07.2024
HSC (12th Grade) - undefined
Prakash College of Science & Commerce
Bachelor’s Degree -
Thakur College of Commerce