Mayank Singh

• Client-Trust Bank and SBC (Singapore)
• Responsible for ensuring availability and performance of the databases that supports company's SaaS product as well as internal databases for development
• Be responsible for troubleshooting database performance and query issues
• Responsible for database backup and restore
• To proactively monitor the database systems to ensure reliable services with minimum downtime
• Be responsible for improvement and maintenance of databases to include rollout and upgrades
• Review overall physical database structures for data integrity, performance quality, recoverability, maintenance, and space requirement considerations.
• Alongside,I have also steered project of SOC2 and ISO27001 certification along with auditor Sprinto.

• Was working at onsite Client-UBS AG location in Nashville,TN.
• To develop, manage and improve critical Wealth Management Applications like WWS (Workplace Wealth Service).
• Conducted and supported implementation delivery with various clients and implement it on a monthly basis.
• I was responsible for participating in Application Deployment,Incident Management, Problem Management tasks, participate in Change Management (CAB)meetings and perform debugging if any issues come up.
• Resolving technical issues with application and act accordingly to analyze data and figure out what is causing issue.
• Participate in all stages of product development process with L3 including developing and debugging.
• Assess impact and urgency of each incident, debug issues from logs, coordinate with relevant teams to resolve incidents and keep stakeholders updated with process.

• Configured and supported two applications- Foreign Exchange based on PL/SQL and SWIFT.

• Raised Change Requests for implementing changes in Production

environment, performed Testing of prepared queries/ procedures prior to

implementation in the Production.

• Worked on Incident and Problem Management, as and when required.

• Worked with multiple teams for Root Cause Analysis and deliver fix in

production.

• Tested troubleshooting methods, devised innovative solutions, and

documented resolutions for inclusion in knowledge base for team use.

• Identified issues, analyzed information and provided solutions to problems.