Mayank Singh
Pune
Summary
Dynamic and results-driven professional with over nine years of experience in training, process improvement, and operations management. Adept at leading high-performing teams, optimizing workflows, and driving business success through strategic training initiatives. Skilled in stakeholder collaboration, talent development, and process transition. Keen interest in training, marketing, and sales. Detail-oriented professional offering an extensive, progressive record of accomplishment in leadership roles. Excellent relationship-building, multitasking, and decision-making skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager – Training
AM Infoweb Pvt. Ltd.
05.2020 - Current
- Managing training budgets and compliance while optimizing resource allocation
- Collaborating with senior leadership, including the Director of Operations and VP, to align training strategies with business goals
- Overseeing vendor negotiations, HR support, and talent acquisition efforts
Team Leader – Training
AM Infoweb Pvt. Ltd.
09.2022 - 03.2024
- Directed training activities, facilitating smooth integration and progression for variable number of 120-150 FTEs.
- Generated data-driven reports to aid decision-making.
Lead Trainer
AM Infoweb Pvt. Ltd.
03.2022 - 09.2022
- Spearheaded process transitions, created SOPs, and established key performance indicators (KPIs) for training success
- Conducted interviews for trainers and new hires while mentoring trainers on module development and interview techniques
Process Trainer
AM Infoweb Pvt. Ltd.
05.2020 - 03.2022
- Designed and led training programs for US Healthcare clients, facilitating smooth project transitions and SOP implementation
- Successfully completed short-term client projects, securing continued business opportunities
Training Analyst
Concentrix Daksh India Pvt. Ltd.
02.2017 - 01.2020
- Provided semi-technical customer support for UK clients, ensuring high service standards
- Mentored new hires, conducted performance reviews, and clarified processes
- Promoted to Training Analyst within 18 months, demonstrating expertise in training methodologies
Process Enabler
TCS BPS Ltd.
06.2015 - 12.2016
- Served as a Process Enabler for Customer Information & Engagement Management
- Managed debt collection processes under UK compliance standards
- Facilitated SAP operations and functioned as the HR SPOC
- Designed scorecards to evaluate and optimize collection agency performance
- Led the transition of new business processes and provided training to team members
Education
MBA (Executive) - Human Resources Management
Institute of Management Technology
Ghaziabad09-2023
B.Com (Hons.) -
University of Calcutta
12.2014
ISC (Class XII) -
Council for Indian School Certificate Examination
12.2011
ICSE (Class X) -
Council for Indian School Certificate Examination
12.2009
Skills
- Proficient in Microsoft Office Suite
- SAP workflow coordination
- Salesforce implementation expertise
- Proficient in Canva
- Training facilitation
- Training program development
- Shift scheduling
- Collaborative team engagement
- Budget planning and control
- Strategic planning proficiency
- Optimized resource distribution
- Staffing and selection
- Policy implementation support
- Corporate responsibility initiatives
Personal Information
Date of Birth: 06/25/93
Leadership And Extracurricular Activities
- School Captain, Class XII – JNS, Azamgarh
- Red House Captain, Class XI – JNS, Azamgarh
- Represented school in multiple inter-city competitions and sports events as a team leader
Achievements And Awards
- Spotlight Award – AM Infoweb Pvt. Ltd., 2023
- Gem Award – Best Performance as Process Training Analyst
- TCS BPS Star Performer – 09/01/16
- Gold Performer – Initial Learning Program, TCS BPS Ltd.
- Best Participant – Student Induction Programme, ICSI EIRC
References
References available upon request.
Timeline
Team Leader – Training
AM Infoweb Pvt. Ltd.
09.2022 - 03.2024
Lead Trainer
AM Infoweb Pvt. Ltd.
03.2022 - 09.2022
Assistant Manager – Training
AM Infoweb Pvt. Ltd.
05.2020 - Current
Process Trainer
AM Infoweb Pvt. Ltd.
05.2020 - 03.2022
Training Analyst
Concentrix Daksh India Pvt. Ltd.
02.2017 - 01.2020
Process Enabler
TCS BPS Ltd.
06.2015 - 12.2016
MBA (Executive) - Human Resources Management
Institute of Management Technology
B.Com (Hons.) -
University of Calcutta
ISC (Class XII) -
Council for Indian School Certificate Examination
ICSE (Class X) -
Council for Indian School Certificate Examination
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