Mayank Singhal

Accomplishment driven Service Delivery Manager with over 10 years solid experience and expertise in managing both on-shore and off-shore operations with both in-house and remote teams. Successful in reorganizing, streamlining and strengthening existing operations, identifying inefficient processes and implementing reliable and cost-effective solutions to improve quality and ensure on-time delivery of release management deliverables as well as enhance department efficiencies amidst fast-paced working environments.

• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Developed robust, scalable, modular and API-centric infrastructures.