Cooking Food, Travelling, Listening Songs, Chilling out with friends
Mayank Srivastava
Customer Experience Expert
Gurugram
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Experience Executive
Moretasks Business Solutions
Gurugram
08.2021 - 04.2023
- Built customer confidence by actively listening to concerns and giving resolutions.
- Kept current on market and product trends to appropriately answer customer questions.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
Email Marketing Executive
OPK E Services Pvt. Ltd.
Gurugram
05.2018 - 07.2019
- Created and managed social media campaigns to increase brand engagement.
- Optimized email campaigns to increase open and click-through rates.
- Coordinated with design and media teams to develop high-quality creative assets.
Education
B.Com Hons. -
Harishchand Pg College
Varanasi 04.2020 - Current
Intermediate -
Govt. Inter College Varanasi
Varanasi 04.2015 - 04.2016
High School -
Dalimss Group of Institution
Varanasi 04.2013 - 04.2014
Skills
Solution selling
Interests
Timeline
Customer Experience Executive
Moretasks Business Solutions
08.2021 - 04.2023
B.Com Hons. -
Harishchand Pg College
04.2020 - Current
Email Marketing Executive
OPK E Services Pvt. Ltd.
05.2018 - 07.2019
Intermediate -
Govt. Inter College Varanasi
04.2015 - 04.2016
High School -
Dalimss Group of Institution
04.2013 - 04.2014
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