Mayank Tanwar
Toronto
Summary
Friendly and reliable individual with strong communication and interpersonal skills, well-suited for customer-focused roles. Understands importance of providing exceptional service and proficient in handling inquiries and resolving issues. Committed to contributing to positive customer experience and fostering long-term relationships.
Overview
4
4
years of professional experience
Work History
Customer Assistant
TJX HomeSense
10.2024 - 01.2025
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
Front Desk Assistant
Crowne Plaza
11.2023 - 09.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated with vendors for repair and maintenance of hotel.
Customer Service Manager
Queens at Bollywood
06.2021 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Post Graduate Diploma Management - Human Resources Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2024
Bachelor of Commerce -
Delhi University
Delhi, India08-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Customer and client relations
- Verbal communication
- Scheduling
- Mail handling
Languages
English
Full Professional
Timeline
Customer Assistant
TJX HomeSense
10.2024 - 01.2025
Front Desk Assistant
Crowne Plaza
11.2023 - 09.2024
Customer Service Manager
Queens at Bollywood
06.2021 - 10.2022
Post Graduate Diploma Management - Human Resources Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce -
Delhi University
Similar Profiles
Ibrahim OmarIbrahim Omar
Retail Sales Associate at TJX HomesenseRetail Sales Associate at TJX Homesense
Jared DyckJared Dyck
Sales Associate at TJX HomesenseSales Associate at TJX Homesense
OGUNDIMINEGHA BENJAMIN ADEOLAOGUNDIMINEGHA BENJAMIN ADEOLA
SALES ASSOCIATE at TJX HOMESENSE AND MARSHALLS, CANADASALES ASSOCIATE at TJX HOMESENSE AND MARSHALLS, CANADA