Mayank Tyagi

• Staff Management:Supervising and coordinating the lounge staff, including scheduling shifts, training, and performance evaluation.
• Customer Service:Providing exceptional service to lounge guests, addressing their needs and resolving any issues or complaints.
• Ensuring the lounge environment is comfortable, clean, and welcoming.
• Operational Oversight:Overseeing lounge amenities, including food and beverage services, cleanliness, and facility maintenance.
• Managing inventory and supplies to ensure all amenities are well-stocked.
• Administrative Duties:Handling lounge membership inquiries and processing access for eligible passengers.
• Maintaining records and reports on lounge operations, including guest feedback and incident reports.
• Financial Management:Monitoring budget and expenses, ensuring cost-effective operations.
• Assisting in the preparation of financial reports and forecasts.
• Compliance and Safety:Ensuring compliance with health, safety, and security regulations.Conducting regular inspections and audits to maintain standards.
• Communication:Coordinating with other airport departments and external vendors to ensure smooth operations.Providing regular updates to senior management on lounge performance and any issues.

• Oversee the setup, maintenance, and operation of all VR games.

Troubleshoot and resolve issues with VR games and equipment.

•Customer Assistance:

Assist customers with selecting and playing various types of VR games.

Provide support and guidance through phone calls, emails, and in-person interactions.

•Event Coordination:

Organize and manage birthday parties and corporate events at the gaming center.

Collaborate with clients to ensure their event needs are met.

•Communication:

Maintain clear and effective communication with customers to facilitate bookings and event planning.

Ensure a positive and engaging customer experience at the gaming center.

• Engage with customers through phone calls and emails.
• Assist customers with booking through the company's website.
• Tailor packages to suit individual customer requirements.
• Ensure a positive and engaging customer experience at the gaming center.

• Grub Fest, Nissan Launch, Auto Expo

•Event Planning and Coordination:

•Develop comprehensive event plans and coordinate all event-related activities.

•Collaborate with staff and team members to ensure seamless event execution.

•Logistics and Supply Management:

•Oversee set management and ensure all •necessary supplies are procured and organized for events.

•Conduct final checks on the day of the event to ensure readiness.

•Event Oversight:

•Supervise event proceedings and promptly address any issues that arise to ensure successful outcomes.