Mayank Tyagi

• Staff Management
• Customer Service
• Operational Oversights
• Gaming
• IT Operations
• Supervised daily operations, ensuring adherence to service standards and operational protocols.
• Trained and mentored team members on hospitality best practices and customer service excellence.
• Implemented process improvements that streamlined operations and reduced downtime across departments.
• Monitored gaming floor activities to enhance player experience and maintain safety protocols.

• Technical Support and Customer Assistance.
• Oversee the setup, maintenance, and operation of all VR games.
• Troubleshoot and resolve issues with VR games and equipment.
• Provide support and guidance through phone calls, emails, and in-person interactions.
• Organize and manage birthday parties and corporate events at the gaming center.
• Recruitment:
• Recruitment of new candidates.
• Conducted candidate interviews, assessing skills and cultural fit for various roles.

• Engage with customers through phone calls and emails.
• Assist customers with booking through the company's website.
• Tailor packages to suit individual customer requirements.
• Ensure a positive and engaging customer experience at the gaming center.

Grub Fest, Nissan Launch, Auto Expo.

Event Planning and Coordination:

Develop comprehensive event plans, and coordinate all event-related activities.

Collaborate with staff and team members to ensure seamless event execution.

Logistics and Supply Management:

Oversee set management, and ensure all necessary supplies are procured and organized for events.

Conduct final checks on the day of the event to ensure readiness.