Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mayank Vaid

Mayank Vaid

Delhi

Summary

Subject Matter Expert and trusted Technical Sales Representative relishes in opportunity to drive company success through effectively delivering great solutions. Skilled in handling outbound sales team, helping team members to achieve organizational goals and standard operating procedures. Interface and collaborate with clients and internal team members to improve existing processes, procedures, resource requirements and stakeholder engagement procedures to align with strategic goals.

Overview

5
5
years of professional experience

Work History

Technical Sales & Support

KINZIN Assist Private limited
New Delhi
11.2023 - 06.2024
  • Diagnosed and resolved a wide range of device issues for computers, printers, and other equipment, ensuring efficient operation for users.
  • Provided exceptional customer support for device-related inquiries, prioritizing prompt resolution and clear communication.
  • Implemented and maintained security software on customer devices, protecting them from malware, spyware, and other threats.
  • Developed and streamlined procedures for handling device support requests, improving response times and overall efficiency.

Subject Matter Expert

Globiva
Gurgaon
02.2022 - 03.2023
  • Team Leader Roles: Process: RBL - Encash Handled team of 20 -30 customer service associates Established new process Supervise & Managing the day-to-day activities of the team
  • Motivating team to achieve organizational goals
  • Developing and implementing timeline to achieve targets
  • Delegating tasks to team members
  • Conducting training of team members to maximize their potential
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills
  • Conducting quarterly performance reviews
  • Contributing to growth of company through successful team
  • Creating pleasant working environment that inspires team
  • Conducted briefing session for floor agents Quality Management Roles: Process: RBL - Encash Call audits for each team members 100% Sales call audit 100 % Call feedback for each team member Conducted Floor Call quality Session Conducted one-on-one call feedback session

Outbound Sales Bank Specialist

Globiva
Gurgaon
01.2021 - 01.2022
  • Process: RBL - Upgrade Educate credit card customers to upgrade their cards for better benefits and services Engage and educate customers on product usage Convey brand information to customers and respond to questions/inquiries that arise Responsible for daily/monthly sales targets Out performed given targets

Customer Service Specialist

Teleperformance
Gurugram
05.2019 - 09.2020
  • Process: SBI Cards Managed to convince over 50 customers on daily basis to register for Easy Bill Pay Service Guide customers on Auto pay services on credit cards and other available services Analyze customer's eligibility and provide increased limit as per Bank policy Coordinated responses and resources to handle special client requests
  • Followed up on web leads, given data source, pre-qualified contacts and converted potential customers into sales appointments for Easy Bill Pay service Effective liaison between customers and internal departments.

Education

Bachelor of Arts -

Delhi University
06.2024

High Secondary School -

NIOS
03.2022

Skills

  • Sales expertise
  • Excellent written and oral communication
  • CRM
  • MS Office - Excel
  • Team Management
  • Excellent Call Quality Management
  • Leadership Skills
  • Technical sales
  • Remote sales
  • Sales assistance

Timeline

Technical Sales & Support

KINZIN Assist Private limited
11.2023 - 06.2024

Subject Matter Expert

Globiva
02.2022 - 03.2023

Outbound Sales Bank Specialist

Globiva
01.2021 - 01.2022

Customer Service Specialist

Teleperformance
05.2019 - 09.2020

Bachelor of Arts -

Delhi University

High Secondary School -

NIOS

Similar Profiles

CREATE PROFILE
Mayank Vaid