Mayank Vyas

• Conducting on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality, and communicate new feature releases.
• Demonstrating a practical approach to project management by successfully handling various clients, cross-teams, and tasks.
• Understanding the organisational structure of a customer's company and identifying areas that present a deep strategic partnership opportunity. Build and grow multiple relationships across a customer’s organisation.
• Tracking, escalating, and planning for the remediation of technical blockers and providing engineering feedback to further our product and solutions as appropriate.
• Conducting strategic business reviews (MBRs and QBRs) to highlight customer successes and provide on-going recommendations for further optimisation.
• Collaborating with account directors to increase adoption, uncover further up-sell possibilities, and show value to support a high renewal rate.

• Answered customer requests with friendly, knowledgeable service and support.
• Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
• Work with our delivery engineers to deliver virtual assistant for their marketing campaigns.
• Acts as a referral point for client issues, escalations, complaints and manages Crisis situations.
• Strive to continually drive faster “time to value” and improve overall experience for our customers.
• Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing compliance & health checks

• Built scalable processes and dedicated platform-features to provide a premium employer journey for all our international clients (APAC, AU) and managed CXO level relationships.
• Mentored team of 5 to 6 members (especially from the US and Canada) on their account initiatives.
• I collaborated with product, operations, search quality, and aggregation teams globally.
• Consistently follow designated sales and marketing processes to ensure robust lead and operational measurement and reporting.
• Posted original content to the website, updating pages to align with current hiring strategies.
• I studied the target audience and business offerings to devise an effective call-to-action copy.

• Discovered sales opportunities by showcasing products and services to interested clients.
• Boosted division performance by maximising territory customers' base and profit percentages.
• Educated customers on product features and their use to provide optimal service.
• Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.