MAYANK KAMPANI
Jewellery Retail
ZIRAKPUR
Summary
Seasoned Operations Manager and talented leader with 23 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Business Expansion, Operational Excellence
PP Jewellers
Chandigarh, PUNJAB
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Business Operations & Merchandise Planning
Tanishq
Yamunanagar, HARYANA
10.2022 - 10.2024
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Operations Head
Bigbasket Daily
Thane Navi Mumbai, MAHARASHTRA
01.2022 - 09.2022
- Monitoring Operations for 24 Hubs of Big Basket Daily for Daily need goods
- Monitoring ops for timely supplies and deliveries of Daily Need products for last mile time bound delivery
- Explore new avenues of Business expansion within Hub’s territories
- Monitoring 400+ fleet of manpower involved in last mile delivery operations and pilferage checks
Brand Development and Market Operations
Ecogenics
Delhi, Delhi
05.2019 - 06.2021
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Retail Head
Jiva Ayurveda
Faridabad, HARYANA
06.2017 - 04.2019
- Catchment Analysis, BTLs, Health Camps, Jiva Health Weeks & NPS
- Managed daily operations, ensuring the smooth running of all in-store departments and maintaining high levels of customer service.
- Fostered a culture of continuous improvement, encouraging employees to share ideas and suggestions for process enhancements that led to a more efficient work environment.
Regional Business Manager - Titan Eyeplus
Titan Company Limited
New Delhi, Delhi
09.2012 - 01.2016
- Achieved highest contribution among regions (20%) in 2014 by increasing share of high-profit sales and opening new service stations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Practise Lean Implementation and Kanbans
- Established effective communication channels between management and staff to ensure alignment on corporate objectives.
- Led regular team meetings to review performance metrics, discuss challenges, share best practices, and celebrate successes.
Area Business Manager
Tanishq Jewellery
Gurgaon, HARYANA
12.2005 - 08.2012
- Managed a team of sales representatives, providing coaching and guidance to improve performance and achieve targets.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
- Development of market specific BTL campaigns to generate additional footfalls and incremental business
- Selection and appointment of franchisee and business development
Education
Post Graduate Diploma - Business Administration
Institute of Management Studies
01.1996 - 01.1998
B.Sc. - undefined
DAV College
01.1993 - 01.1996
Personal Information
Date of Birth: 12/08/76
Training
- Certified Lead Auditor – OHSAS – Organizational Health & Safety Audit Systems.
- Lean Daily Management Systems (Lean Retailing) by D K Somayya Associates – Bangalore.
- EQ & IQ Leadership Skills by Oscar Murphy – Singapore.
- Time Management by Indian School of Integrated Learning.
Skills
Friendly, positive attitude
undefinedTimeline
Business Expansion, Operational Excellence
PP Jewellers
11.2023 - Current
Business Operations & Merchandise Planning
Tanishq
10.2022 - 10.2024
Operations Head
Bigbasket Daily
01.2022 - 09.2022
Brand Development and Market Operations
Ecogenics
05.2019 - 06.2021
Retail Head
Jiva Ayurveda
06.2017 - 04.2019
Regional Business Manager - Titan Eyeplus
Titan Company Limited
09.2012 - 01.2016
Area Business Manager
Tanishq Jewellery
12.2005 - 08.2012
Post Graduate Diploma - Business Administration
Institute of Management Studies
01.1996 - 01.1998
B.Sc. - undefined
DAV College
01.1993 - 01.1996
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