MAYANK KUMAR JAISWAL

• Lead and manage end-to-end operational workflows for client onboarding and business setup, ensuring compliance, document accuracy, and timely execution. Drive cross-functional coordination with internal teams—including PROs, typists, and accounts—to eliminate bottlenecks, streamline processes, and ensure authority standards are met. Take ownership of order lifecycle management, proactively resolving issues, and reporting progress. Maintain structured communication across all channels while contributing to process optimization, service expansion, and training initiatives.

• Managed end-to-end customer communications, ensuring timely updates and effective issue resolution, while proactively identifying and addressing potential logistical challenges to prevent future issues. Maintained accurate records of all customer interactions, service updates, and troubleshooting efforts in Salesforce. Coordinated with internal teams, including operations and depot, to ensure efficient workflows and customer satisfaction. Skilled in logistics tracking, data management, and maintaining operational efficiency, with strong communication and organizational skills to manage multiple tasks and priorities.

• Sorted and organized files, spreadsheets, and reports while managing the institute's official email and promoting its sales. Analyzed problems and collaborated with teams to develop effective solutions. Additionally, supported students through their onboarding process, ensuring a smooth and welcoming experience.Ask ChatGPT

• • Completed daily cold calling and outreach to build the sales pipeline. Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.