KUMAR MAYANK MILIND

Leading Pre-Screening Operations for Credit Card issuance lifecycle

• Managing 150+ users with 7 direct reports, ensuring optimal queue & manpower planning

• Ensuring adherence to Credit Processing Matrix & SOPs

• Conducting quality audits, identifying exception errors, and driving corrective actions

• Designing Daily / Weekly / Monthly Management Dashboards

• Ensuring 100% KYC & Regulatory Compliance

• Driving process improvement initiatives to reduce TAT and improve productivity

• Actively involved in vendor onboarding (RFI, RFP, Reverse Auction) and governance

• Led project execution focused on improving operational efficiency via automation.

• Delivered accurate and timely regulatory reporting in line with RBI Master Directions

• Led automation initiatives across regulatory submissions (BRD, FSD, UAT, PVT)

• Performed monthly analysis to identify fraud trends, leakages, and improvements

• Designed Tableau / Excel dashboards covering productivity, inflow, TAT, and complaints

• Defined and monitored fraud rules, prepared fraud bulletins, and trend analysis

• Managed fraud disputes, escalations, and customer complaints ensuring SOP adherence

• Prepared Quarterly & Annual Board Reports for senior leadership

• Led audits including RBI, CAG, and Internal Audits

• Conducted fraud awareness campaigns for customers and internal stakeholders

• Managed and developed teams with structured 1-on-1s, feedback, and performance reviews

• Forecasting the Service request to ensure smooth closure as per TAT

• Managed highest team size of 4 (11) and ensuring time to time to feedback is given as a part of team and individual development.

• Ensured regular 1-0-1 sessions are carried out to know the team better and understand their expectations

• Built Tableau dashboards for sales and revenue analytics
• Forecasted demand and production on N+3-month planning horizon
• Conducted spend analysis and cost optimization
• Led vendor negotiations (logistics & courier partners)
• Delivered 20% productivity improvement via automation (Macros)
• Reduced courier cost by 25% through process re-engineering
• Brand Licensee of Blaupunkt and Thomson
• Highlights:
• Enhanced the internal productivity by 20% by bringing automation in the workplace and maintaining datasheets & other techniques (MACROS)
• Brought 25% optimization in courier costing by studying the calculating the cost and preparing datasheets (SWOT Analysis, Re-defining Process Map)
• Streamlines stock scenario by doing 75% accurate production planning

• Led process redesign & strategic sourcing (RFI/RFP)
• Conducted nationwide primary & secondary market research
• Delivered Kaizen & innovation projects with measurable cost savings
• Managed dealer operations and performance reporting
• Growth Path:
• Dec'12 – Mar'15 as Executive
• Apr'15 – May'18 as Senior Executive – Service Marketing

• Managed IT sourcing, contracts, SOWs, and compliance (FCPA)
• Negotiated supplier contracts and published agreements in SAP Ariba
• Growth Path:
• Jun'11 – Mar'12 as Senior Associate L-3
• Apr'12 – Dec'12 as Senior Associate L-2
• Highlights:
• Won the Good Samaritan Award for Q3 in Sep'12
• Bagged Table Tennis Championship – an yearly event in Mar'12
• Received Numro Uno Award for Oct'11 & Feb'12

• Employed as Authorized Signatory; ensured smooth business operations pertaining to procurement, production and adherence to quality parameters & logistics
• Administered the entire supply chain operations of the unit
• Ensured compliance to quality parameters by conducting inspection of the products and maintaining quality guidelines
• Resolved queries of the customers; developed new business alliances, enhanced prospective clientele and managed firm relationships with clients

• Nagpur University
• GPA: 64%

• CBSE
• GPA: 59%

• CBSE
• GPA: 68%