Mayank Prakash Sinha

• Assisted in meeting project deadlines through effective time management and prioritization of tasks.
• Participated in regular review meetings to assess progress and identify areas for improvement or adjustment.
• Strengthened client relationships through consistent communication and proactive problem-solving efforts during projects.
• Contributed to the development of detailed project plans, including timelines, resource allocation, and objectives.
• Improved team communication by maintaining open lines of communication and fostering a collaborative environment.

• Organized and refined massive datasets to generate valuable business insights.
• Performed statistical analysis to uncover patterns and trends.
• Collaborated with backend team to integrate data APIs
• Ensured data security, quality, and version control

Deputed to Mindtree Pvt. Ltd. (client) as Service Desk and Technical Support Engineer.

• Increased resolution of user technical issues by 120% utilizing ticketing tools such as Zendesk and Salesforce.
• Boosted batch processing efficiency by 30%
• Resolved escalated tickets by following established SOPs and efficiently managing the ticket lifecycle across multiple channels, resulting in a 40% improvement in response time and high customer satisfaction
• Standardized shift handover documentation, reducing info gaps by 50%

• Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
• Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
• Monitored construction methods and installations, inspection and testing processes.

• Learned about semiconductor industry operations, fabrication labs, cleanrooms, wet& dry etch lithography, implant, and cleaning agents
• Remove photo resist from wafer using SPM cleaning agent

• Learned about CNC machines, quality tools, time management in industry, and gained knowledge of G and M codes
• Acquired fundamental understanding of quality reports such as kaizen