Mayank Shah
Vadodara
Summary
Experienced branch manager with a proven track record of driving substantial growth and profitability for leading banks in India. Demonstrated strong leadership capabilities in areas such as business growth, branch management, sales and business development, relationship management, customer service, and book growth and profitability. Successfully initiated and transformed new business initiatives within the bank into profitable units. Skilled in building motivated and cohesive teams to increase productivity and achieve bottom-line objectives. Proficient in implementing operational policies and strategies aligned with economic reforms and changing market conditions. Goal-oriented with a strategic mindset, excelling in setting performance and financial goals and effectively guiding teams towards their achievement. Highly respected as a leader of large teams, known for leading by example and supporting team members in realizing their potential and reaching their goals.
Overview
13
13
years of professional experience
Work History
BRANCH MANAGER
STANDARD CHARTERED BANK
01.2023 - Current
- Responsible for managing complete sales and operations of a branch with a team or sales professionals and operations individuals
- Involve in sourcing new business to generate revenue for the branch and bank
- Accountable for compliance and process monitoring
- Develop, execute & manage banking tactical business plan, taking into account the market opportunity/growth potential, competitor activity, existing capabilities and risk appetite
- Impact bank profitability through effective strategic & tactical management decisions and new business development
- Spearhead the bank’s 'Major Client Group', and develop & sustain relationships with the bank’s top clients
- Develop, execute & manage banking strategy and tactical business plan, taking into account the market opportunity/growth potential, competitor activity, existing capabilities and risk appetite
- Impact bank profitability through effective strategic & tactical management decisions and new business development
- Apply customer-centric approach in business banking acquisition leading to increase base of current account book
- Working directly with onshore & offshore account holders, managing their investments, and creating investment strategies for large clients leveraging in depth knowledge of financial markets
- Supervising teams to achieve targeted volumes & service levels; addressing staff issues and concerns
- Conducting quality service/training of staff and improving their product knowledge to ensure service level, growth, and development
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements
BRANCH MANAGER
HDFC Bank Ltd.
01.2017 - 01.2023
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Identified customer desires and goals through needs-based sales tactics.
- Responsible for managing complete sales and operations of a branch with a team or sales professionals and operations individuals
- Involve in sourcing new business to generate revenue for the branch and bank
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Relationship Manager
HDFC Bank Limited
01.2017 - 06.2019
- Ensured customer satisfaction by maintaining cordial relationship, provided qualitative / best in class services, and addressed complaints & grievances of new & existing customers regarding banking facilities
- Acted as a First Point of Contact in case of disputes or misconception regarding bank services
- Mentored junior staff; established policies & regulations & informed the staff about changes or new policies; set up targets and designed strategies to achieve them on time
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Accountable for sourcing new business and generating income
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Spearheaded a team and helped them to close business, prepare for calls & manage customers portfolio
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
RELATIONSHIP MANAGER
Kotak Mahindra Bank Ltd.
01.2014 - 01.2017
- Ensured customer satisfaction by maintaining cordial relationship, provided qualitative / best in class services, and addressed complaints & grievances of new & existing customers regarding banking facilities
- Acted as a First Point of Contact in case of disputes or misconception regarding bank services
- Mentored junior staff; established policies & regulations & informed the staff about changes or new policies; set up targets and designed strategies to achieve them on time
- Accountable for sourcing new business and generating income
- Spearheaded a team and helped them to close business, prepare for calls & manage customers portfolio
UNIT SALES MANAGER
ICICI Lombard General Insurance
01.2012 - 01.2014
- Managed banca insurance channel and sourcing of general insurance as a cross-sell with Housing Loan
Education
MASTERS IN MARKETING MANAGEMENT -
Sinhgad Institute of Management
01.2012
BACHELOR IN SCIENCE - BIO TECHNOLOGY
Dr. DY Patil A.C.S College
01.2010
Skills
- Revenue Generation
- Branch Book Growth & Profitability
- Business Strategy & Growth
- Financial & Strategic Planning
- Business Development
- Sales and Marketing
- Branch Banking Operations
- Team Management
- Client Retention
- Relationship Management
- Customer Service
- New Product/Service Launches
Accomplishments
- Promoted to the position of Branch Head in a short span of 3 years by accelerating 150% revenue YOY and generating profitability in each assignment at HDFC Bank
- Achieved break-even of a branch in 14 months tenure and saved costing of additional resources whilst working with only 3 staff members at HDFC Bank
- Grew new branch to USD 12.16 M Book Size in 1.5yrs at HDFC Bank
- Amplified revenue of USD 255 K in13 months at HDFC Bank
- Represented India and won MDRT (Million Dollar Round Table) twice at Miami, Florida, U.S.A. and Kuala Lumpur, Malaysia in 2019 (MDRT is the most prestigious global conference wherein qualifiers from all over the world participates)
- Designed & implemented new sales process - 30% hike in revenue generation
- Completed audit assignments in impossible deadline and managed to keep audit on track without any critical observation with no lapses of process and timely delivery of the entire requirement
- Garnered revenue and created good relationship with investors through the delivery of multiple projects and country level programs at the Bank
- Generated additional revenue through working capital business clients with outcome lead to USD 6.7 M of disbursement.
Summary - Ataglance
Known for scaling the branch from successive decline to growth coupled with significant profitability improvement and ensuring long time sustainability & growth. Exposure in working on investment banking functions like Risk and Compliance. Surpass ambitious growth objectives by expanding the business beyond the existing operational footprint. Owns and exceeded annual sales targets and expanded the customer base of the bank. Sharp analytical, detail oriented, and solid problem-solving skills, high resilience and tenacity to turn adversities into great opportunities for the team and business.
Personal Information
Date of Birth: 09/22/87
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BRANCH MANAGER
STANDARD CHARTERED BANK
01.2023 - Current
Relationship Manager
HDFC Bank Limited
01.2017 - 06.2019
BRANCH MANAGER
HDFC Bank Ltd.
01.2017 - 01.2023
RELATIONSHIP MANAGER
Kotak Mahindra Bank Ltd.
01.2014 - 01.2017
UNIT SALES MANAGER
ICICI Lombard General Insurance
01.2012 - 01.2014
BACHELOR IN SCIENCE - BIO TECHNOLOGY
Dr. DY Patil A.C.S College
MASTERS IN MARKETING MANAGEMENT -
Sinhgad Institute of Management
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