Mayank Tripathi

Master Data Management Professional with experience in digital transformation and data governance strategy. Expertise in designing target operating models, KPIs, and process blueprints to enhance data quality and consistency. Proficient in performing master data assessments and developing business information models.

• Assisted in the development and implementation of master data management strategies.
• Analyzed business requirements to develop solutions for effective data governance.
• Provided data quality analysis, assessment, and recommendations on existing master data processes.
• Conducted detailed research on various systems to identify source systems for critical master data elements.
• Developed technical specifications for complex ETL jobs that integrate multiple source systems into the MDM system.
• Created custom reports from the MDM repository to support decision making process.
• · Proficient in designing Target Operating Models, digital transformation roadmaps, and enhancing KPIs for master data processes
• · Resolved data governance challenges to maintain consistency with a single version of truth
• · Led master data assessments and defined processes for data harmonization
• · Implemented custom solutions for clients' Data Governance and Master Data Management (MDM) strategies
• · Conducted assessments of current state processes and developed best-in-class process blueprints
• · Advised clients in developing MDM strategies and transformation roadmaps
• · Participated in SAP and MSD implementation programs from the master data side
• · Experienced in using workflow tools such as Win shuttle, Informatica, SAP, and Colliers
• · Analyzed data quality for key areas such as Vendor, Customer, Finance, and Product data for leading FMCG and Manufacturing organizations
• · Standardized processes for Customer, Vendor, and Product master data across multiple business units
• · Conducted root cause analysis for process and system problems and recommended solutions to prevent recurrence
• · Identified opportunities for improvement in business processes and developed KPIs to monitor data quality and process effectiveness
• Involved in large-scale transformation projects to improve business processes through digital technologies

Experienced Pre-sales/Bid Manager with a strong background in RFP management and technical development for cloud solutions. Possesses excellent business acumen, leadership skills, and effective communication. Proven track record of delivering projects on time and building strong relationships with customers and stakeholders

• Assessed customer requirements and developed pre-sales solutions to meet their needs.
• Created customized presentations for prospective customers demonstrating the advantages of proposed solutions.
• Conducted client workshops to showcase product capabilities and explain how they address customer challenges.
• Built relationships with key decision makers in order to identify opportunities for expanding business.
• Participated in trade shows, conferences, seminars and other events to promote products and services.
• Engaged with sales teams during the sales cycle to provide technical expertise as needed.
• Maintained up-to-date knowledge of industry trends, market dynamics, competitor strategies and pricing models.
• Collaborated with cross functional teams including marketing, engineering and operations to develop tailored proposals for clients.
• · Demonstrated experience in end-to-end project management, including Request for Proposals (RFP), Request for Information (RFI), Request for Quotation (RFQ), client presentations, and capabilities surveys from analyst firms such as Horses for Sources (HfS), Everest Group, and Nelson Hall.
• · Possessed strong competencies in Business Acumen, Change Advocacy, People Leadership, Effective Communication, Execution, and Customer Centricity.
• · Managed F&A, BFS, ITO, and PSCS proposals (RFPs) for Genpact, ensuring professional and quality output.
• · Developed project charters, project timelines, risk mitigation plans, communication plans, and escalation plans, and implemented them to drive projects to closure.
• · Performed technical development for cloud solutions as part of a design and development framework and created conceptual solution presentations and demonstrations.
• · Maintained in-depth knowledge of the company’s products, services offerings, and methodologies and played an important role in the handover from pre-sales to post-sales delivery teams.
• · Acted as the primary interface with customers and partners, key stakeholders, business and technology teams, and maintained supportive relationships between all parties.
• · Reported project progress to customers and company management, proactively communicating status of problems, issues, and risks.
• · Provided consultation on deal workshops, client visits, and played a critical role in creating demo floors.
• · Developed and monitored SLAs, KPIs, and reporting dashboards for internal reporting, acted as an anchor within Solutions, Practice and Support (IT, Pricing and Transitions).
• · Ensured problems were systematically and promptly tracked, escalated, and resolved. Identified project issues and risks and proposed resolution and mitigation plans.

A professional with experience in managing the end-to-end OTC cycle, including Collections, Cash Application, and Dispute Management processes. Skilled in transition management, project management, and process improvement. Strong in data analysis and report preparation.

• · Managed the end-to-end OTC cycle, including Collections, Cash Application, and Dispute Management processes
• · Successfully transitioned a new process named AR
• · Contributed to a Green Belt Project as part of the AR function using the BPMS methodology
• · Conducted Processing, Training, and buddy-up sessions for ramp-up
• · Prepared Weekly and Monthly Process Knowledge Tests and updated query and performance trackers
• · Followed up with clients for payment on overdue invoices, resulting in a reduction in DSO
• · Uploaded invoices timely on different customer portals and sites
• · Prepared weekly dashboard reports for leadership and stakeholders using Excel and Minitab
• · Collaborated with the cash team to resolve unaccounted and unapplied cash and close invoices promptly
• · Worked with SAP for invoice entries, credit entries, netting, and order block management
• Conducted market research to identify potential opportunities for new product development.
• Analyzed customer data to determine trends in purchasing behavior.
• Developed financial models and forecasts to support business decisions.
• Performed cost-benefit analysis of proposed changes to business processes.

• · Quality Assurance on Acord Insurance Certificates Property and Causality Insurance
• · Preparing Training manuals handling queries as a Part of SME Group of Process
• · SOP Writing, Transition of new accounts
• · Floor Support for Exception Handling, Query Resolution
• · Lean Idea Development and implementation
• · Daily Production Data Reporting and Quality Analysis
• · Route Cause analysis on Defects with costumer weekly basis and implementing updates accordingly
• · Guides new Associates on the team and helps them to come up the learning curve
• · Costumer Care including technical issues and Billing

• Use.
• Greeted customers and visitors in a friendly, professional manner.
• Provided information about the company services to potential customers.
• Answered incoming calls promptly and directed them to appropriate personnel.
• · Resolving Billing Disputes & Supporting Collection team
• · Ensuring Timely Bill Distribution
• · Communicating Updates and Schemes to Costumers
• · Helping Sales Team with Updates on new Tariff plans and other organizational inputs
• · Taking Leads on Corporate Costumers

• Developed and implemented classroom lesson plans to meet academic standards.
• Provided individualized instruction to students with diverse backgrounds and learning styles.
• Assisted in the development of educational objectives and goals for each student.
• Monitored student progress through assessments, observations, and data analysis.
• Collaborated with other teachers, administrators, parents, and support staff to ensure appropriate instructional content was delivered.
• Encouraged students' critical thinking skills by providing hands-on activities and projects.
• Maintained accurate records of student performance including grades and attendance.
• Conducted parent and teacher conferences to discuss student progress or concerns.
• Created engaging presentations using PowerPoint software for use in lectures or class discussions.
• Attended professional development workshops related to teaching methods or best practices.
• Facilitated small group sessions with struggling learners to provide additional support.
• Participated in extracurricular activities such as sports teams or clubs with students.
• Evaluated textbooks, supplementary materials, online resources, equipment.
• Reached students of varying skill levels through use of different technologies and teaching approaches.