Mayanti Alvarez
South Bend
Summary
Adept at managing high-stress situations and enhancing customer loyalty, I excelled in roles at U-Haul and American Airlines. My expertise in data entry and database management, coupled with exceptional attention to detail, significantly improved data accuracy and operational efficiency. Achievements include streamlining data processes and resolving complex customer issues, fostering repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Data Entry Specialist
U-Haul
09.2023 - Current
- Entered data efficiently, ensuring accuracy and completeness of information.
- Improved data management by organizing information systematically.
- Updated databases regularly, maintaining integrity of records.
- Verified data entries for accuracy, minimizing errors.
- Utilized data entry software to improve input efficiency and accuracy.
Customer Service Representative
American Airlines
07.2019 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Morrow High School
Morrow, GA05-2022
Skills
- Data entry
- Database management
- Typing accuracy
- Data validation
- Document organization
- Information retrieval
- Attention to detail
- Time management
- Confidentiality handling
Timeline
Customer Service Data Entry Specialist
U-Haul
09.2023 - Current
Customer Service Representative
American Airlines
07.2019 - 07.2023
High School Diploma -
Morrow High School
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