Maya Ratan Raut

• Conducting research studies to answer key business questions, identify customer insights, and drive business decisions
• Collaborating with internal stakeholders to define research objectives, develop research plans, and design research instruments such as surveys, discussion guides, and focus group protocols
• Coordinating with external research agencies or vendors to execute research studies and ensuring that the research is conducted according to the agreed-upon specifications and timelines
• Collecting and analyzing data from a variety of sources, including surveys, interviews, and secondary research, and synthesizing insights to develop actionable recommendations for the client
• Creating visually compelling and insightful presentations that communicate research findings to senior leadership and other stakeholders
• Monitoring and tracking trends in the industry and providing thought leadership to the client on emerging issues and best practices in research and data analytics
• Providing guidance and mentorship to junior members of the research team and helping to develop their skills and capabilities
• Managing project budgets, timelines, and deliverables and ensuring that all project milestones are met
• Developing and maintaining strong relationships with key stakeholders at the client company, including senior leadership, marketing, product, and customer experience teams.

• Coordinate and program various study types (CATI/ CAWI/ CAPI/ CLT/ IHUT) and manage research studies in the field
• Develop research designs, questionnaires, discussion guides, field kit, and analysis plans that meet project objectives
• Translate client objectives and data needs into survey questions and interview designs
• Communicate study progress, delays, and issues to appropriate personnel
• Act as a single point of contact for Operations and ensure timely billing and invoicing
• Monitor reporting websites and work on ad-hoc projects • Assist the Research Manager in final reporting to the client.

• Ensure all quality standards are met and maintain them.

• Monitor transactions and provide daily feedback to agents.

• Coach and train associates for improved quality and program updates.

• Ensure client and internal scoring guidelines are aligned via calibration calls.

• Generate and report data analysis to clients and program for monthly review.

• Draw out action plans for specific agents based on the analysis.

• Maintain company's quality standards and meet client expectations.