Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Maritalstatus
Affiliations
Accomplishments
Languages
Timeline
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Mayukh Chaudhury

Bengaluru

Summary

Dynamic leader with a proven track record at Route Mobile Limited, excelling in new customer acquisition and strategic planning. Spearheaded initiatives that resulted in an 82% revenue growth through innovative product adoption. Renowned for exceptional people management and stakeholder engagement, achieving zero customer and employee churn over four years.

Overview

14
14
years of professional experience

Work History

AVP and Regional Head

Route Mobile Limited
01.2017 - Current
  • Managing the teams at regional level for all the CPAAS solutions like SMS, IVR voice, Bulk email, RCS, WhatsApp and related solutions With a portfolio of INR 100 Cr
  • Devising customized solutions for the clients and reviewing the platform upgrades and Architecture regularly
  • Collaborate with cross-functional teams to deliver solution sale by applying consultative selling techniques
  • Handholding teams and dealing with the top management at all the large enterprise accounts, Govt accounts and PSUs
  • Creating and executing the Go to Market plan for acquiring Large enterprises
  • Devising strategy for expanding the new and existing channels in the region
  • Planning revenues and new markets development for international business
  • Managing the P&L for the region with specific focus on account level profitability by up-selling and cross selling various solutions
  • Consistent growth year on year
  • 18% in FY21-22
  • 20% in FY22-23
  • 33% in FY23-24
  • Zero customer churn in last 4 years has led to continuous business growth
  • Maintained an average portfolio profit of 28%
  • Increased the new products (Voice/WhatsApp/Verified SMS) adoption to thereby increasing the revenue growth by 82% for FY22-23
  • Zero employee churn in the last two years

Senior Sales Expert

JoulestoWatts Business Solutions Pvt. Ltd.
01.2016 - 12.2016
  • Responsible for acquiring new clients, managing and enhancing the existing client relationships with multiple SaaS offerings
  • Established professional rapport by quick response times via email, text and calls any hour of the day Thus maximizing revenue and market share
  • Maintaining an adequate oversight on existing clients to consistently maintain a high level of performance
  • Anticipate client concerns and proactively resolve them
  • Actively involved in running marketing campaigns to promote the products, service offerings and capabilities
  • Expanded and maintained the account base by 10%
  • Achieved new product placements in accordance with company goals and incentives

Inside Sales Senior Executive

Ilantus Technologies
10.2015 - 01.2016
  • Part of US Inside Sales Team
  • Understand and have full knowledge of the product and keep updated with new features
  • Research accounts, identify key players and generate interest
  • Source new sales opportunities using various databases and social websites
  • Try to establish connect with lead using emails, outbound calls, LinkedIn messages and other social websites
  • Qualify leads, engage with clients on emails and pass on the lead to US field sales team

Global Business Development Executive (Inside Sales)

Brickwork India.
09.2014 - 10.2015
  • I was part of large enterprise team, responsible for generating new business from corporate accounts
  • Contact the decision makers and conduct need analysis
  • Proactively identify customer needs/requirements and pass it to delivery teams for fulfilment
  • Managing request for information (RFI) and request for quotation (RFQ)
  • Responsible for preparing proposals, work orders and managing payment process
  • Providing end to end support to the customer using consultative approach
  • Consistent performer with 28% lead conversion rates
  • High lead conversion ratio led to on-boarding of 300 new customers for the particular financial year

Client Technical Support Associate

Dell International Services
11.2010 - 01.2014
  • Company Overview: Bangalore
  • Was responsible for handling Small and Medium Business Post sales escalations and technical support
  • Resolve and direct technical and customer satisfaction issues to ensure a quality support environment
  • To ensure no Legal or Executive Leadership Team is impacted
  • Part of Technical Account Management and NPS OUTREACH team that proactively reaches out to customers, quarter on quarter to help resolve pending Technical, Order management and Sales queries
  • Specific focus on KAM – Key Accounts customers owning Dell Servers & Workstation clients for Small and Medium Business Accounts
  • Identifying prospects, conducting research on their requirements, and delivering specific products and services
  • Bangalore
  • Recognized by business as achieving Revenue and XPR (External Problem Resolution) for Q3FY12 with Customer Experience score of 94%
  • Recognized by Leadership team for NPS/CE program for India Tech Team
  • Moved Dell India SMB Technical Net Support Score from -2% to +55%
  • Achieving total solutions cash award in July 2012
  • NPS Champ of the Quarter for Q1FY13

Education

MBA -

Gandhi Institute of International Business
01.2010

Skills

  • New customer acquisition
  • Customer retention
  • Pipeline building
  • Forecasting
  • Stake holder management
  • Reporting & Analytics
  • Planning Solution
  • Development of Portfolio
  • Launching Improvement Initiatives
  • People Management
  • End to end management of sales team
  • Manage team dynamics
  • Revenue generation
  • Strategic planning

Languages

  • English
  • Bengali
  • Hindi

Personal Information

Date of Birth: 02/09/84

Maritalstatus

Married

Affiliations

  • An avid trekker and outdoor enthusiast

Accomplishments

  • Joined at executive level and got promoted to a Regional Head level in a span of 7 years.
  • NPS Champ of the Quarter March 2012 - Dell Technologies

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

AVP and Regional Head

Route Mobile Limited
01.2017 - Current

Senior Sales Expert

JoulestoWatts Business Solutions Pvt. Ltd.
01.2016 - 12.2016

Inside Sales Senior Executive

Ilantus Technologies
10.2015 - 01.2016

Global Business Development Executive (Inside Sales)

Brickwork India.
09.2014 - 10.2015

Client Technical Support Associate

Dell International Services
11.2010 - 01.2014

MBA -

Gandhi Institute of International Business

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Mayukh Chaudhury