Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Mayukh Dey

Technical Support Engineer
Bengaluru

Summary

Passionate and results-driven professional with a strong background in technical support and a knack for solving complex problems efficiently. Known for effective communication and collaboration skills, I am eager to contribute my expertise in enhancing IT solutions and delivering unparalleled support in a dynamic work environment.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Technical Support Engineer

Omnissa
05.2022 - Current
  • Configured and maintained Workspace ONE Access for centralized identity management, enabling seamless user provisioning, de-provisioning, and lifecycle management across multiple environments.
  • Ensured synchronization between enterprise directories (such as Active Directory) and the UEM platform for consistent identity management and governance.
  • Implemented Multi-Factor Authentication (MFA) and Single Sign-On (SSO) using Workspace ONE Access to enhance security and improve user experience.
  • Performed REST API operations with Workspace ONE UEM to automate user-related tasks (e.g., querying user details, updating roles, retrieving device posture).
  • Integrated external systems with Workspace ONE platforms via APIs to enable secure, federated identity access across business applications.
  • Diagnosed and resolved Workspace ONE Tunnel connectivity issues on Android, iOS, Windows, and macOS platforms by analyzing device logs and VPN status.
  • Validated and corrected DNS and internal resource resolution issues inside the Tunnel path to restore enterprise app access.
  • Identified SSL/TLS handshake failures between Tunnel client and Tunnel server using tools like Wireshark and curl -v for certificate validation.
  • Configured and managed Email profiles for iOS, Android, and Windows devices using Workspace ONE UEM to support Exchange ActiveSync (EAS) and modern authentication (OAuth).
  • Integrated Workspace ONE with Microsoft Exchange / Office 365 / Google Workspace for secure mobile email access using native and Boxer clients.
  • Deployed and troubleshooted Workspace ONE Boxer with custom configurations for S/MIME, shared mailboxes, calendar sync, and email classification labels.
  • Configured and maintained conditional access policies to block or allow access to mail systems based on network, compliance, and risk level.
  • Worked with PowerShell scripts and REST APIs to monitor and manage email compliance reports, quarantine actions, and user access control.

Technical Support Engineer

Concentrix
07.2020 - 05.2022
  • Delivered tier-2/3 technical support for Microsoft Exchange (2013/2016/2019 & Online), resolving complex issues related to mail flow, client connectivity, security, and configuration.
  • Applying service Packages Hot fixes, Cumulative upgrades on Microsoft Exchange Servers.
  • Configured and troubleshooted Federation, Cross-Forest Trusts, and Certificate-Based Authentication to support hybrid and multi-domain environments.
  • Collaborate with IT teams to address complex challenges, document solutions, and ensure compliance with best practices.
  • Implemented and supported Modern Authentication (OAuth 2.0) across Exchange and integrated apps, improving security and compatibility with cloud-based services.
  • Applied Cumulative Updates, Security Patches, and Hotfixes to maintain Exchange Server availability, stability, and security as per Microsoft best practices.
  • Managed mailbox migrations, including staged, cutover, and hybrid migrations using Exchange Admin Center (EAC) and PowerShell.
  • Resolved performance issues involving Outlook connectivity, Autodiscover, Transport Queues, DAG replication, and EWS.
  • Documented recurring issues, provided RCA reports, and contributed to internal knowledge base articles for faster issue resolution.

Desktop Support Engineer

DXC Technology
09.2018 - 05.2020
  • Key responsibilities included providing frontline technical assistance to end-users, resolving hardware and software issues, and ensuring the optimal functionality of desktop systems.
  • Execute system upgrades, installations, and configurations while maintaining accurate documentation.
  • Active use of AD in reviewing users' permission, resetting password, adding computers to domain.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Walked individuals through basic troubleshooting tasks.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.

Education

Bachelor of Technology - Electrical and Electronics

West Bengal University of Technology
01.2014 - 01.2018

Skills

Identity and Access management

Fiddler

HAR

Postman

LDAP

AD

PKI

Load Balancers

DNS

firewalls

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Timeline

Technical Support Engineer

Omnissa
05.2022 - Current

Technical Support Engineer

Concentrix
07.2020 - 05.2022

Desktop Support Engineer

DXC Technology
09.2018 - 05.2020

Bachelor of Technology - Electrical and Electronics

West Bengal University of Technology
01.2014 - 01.2018

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Mayukh DeyTechnical Support Engineer