Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Mayukh Kundu

Mayukh Kundu

Kolkata

Summary

Experienced Learning and Development Associate with a strong background in Training, Content Development, Process Improvement. Passionate about fostering growth and empowerment through education! As a Learning Development Specialist, I am dedicated to creating meaningful learning experiences that drive individual and organizational success. With a strong background in training facilitation, I am committed to leveraging innovative technologies and positive approaches to enhance learning outcomes. My experience spans across diverse industries, allowing me to adapt and customize learning solutions to meet specific needs. Development journey. Seeking to apply my approximate 10+ years of expertise to drive training excellence and contribute to the growth of the organization as a Learning and Development Associate. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Training AI Specialist

QuantigoAI
12.2023 - Current
  • Taking care of POC interaction with Client
  • Looking after Onboarding, Project Training
  • Conducts General Certificate training with Freelancers.
  • Doing TNI & TNA along with Delivery manager and Top Management to conduct the departmental Improvement trainings.
  • Finding suitable Delivery Vendor, Conduct assessment and training.
  • Vendor management follow up and taking care of their final invoice.
  • Assessing Risk factors before onboarding the project and assessing the Tools.
  • Working with tech team to develop the LMS.
  • Allocating trainers to the project.
  • Presenting Training co0ntribution and hour analysis reports to the management.
  • Revenue wise Project segregation and hour allocation.
  • Handling Project training escalations and conducting RCA to get the resolutions.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Facilitated smoother communication channels by organizing regular team meetings.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Assisted in development of new product feature, contributing to user-friendly experience.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Designed employee recognition program that improved morale and reduced turnover.

Senior Trainer

PTS Consultancy Services
11.2022 - 07.2023
  • Developing comprehensive training modules and content on domain, skill development
  • Soft Skills, Posh Training, Induction Training, IT Security Awareness & Policy
  • Designing and implementing effective learning strategies and programs
  • Delivering training programs both in classroom and online platforms
  • Maintaining training MIS, training calendar, and tracking participant progress
  • Coordinating with Delivery managers once in a week to identify the issues to finding TNI&TNA
  • Well versed with LMS Platform for keeping all the project and induction documents for the training purpose
  • Conducting follow-up studies to evaluate and measure training effectiveness
  • Collaborating with stakeholders and other functions for effective training delivery
  • Consulting with trainers, managers, and leadership to identify training needs and resources
  • Providing guidance on creating the Pre and Post Assessment questions to measure the training effectiveness
  • Conducted feedback and surveys on time to time basis
  • Preparing Training analysis report
  • Feedback and Coaching session with the employees
  • BQM Analysis and preparing customize training planner
  • LND Training and Performance review quarterly basis

Senior Trainer

Imerit Technology Services
10.2016 - 11.2022
  • Receive training request from various departments and doing TNA accordingly
  • Preparing weekly and monthly Training schedules
  • Conducting process training, Refresher training, BQM training, Conducting PKT and Quality analysis
  • Providing follow up feedback and doing close loop with all the operators
  • Conducted comprehensive training sessions including onboarding and calendar based offerings ensuring employees are well-prepared for their roles
  • Collaborated with stakeholders to understand training needs and aligned vendor partnerships accordingly
  • Collaborated with clients and internal stakeholders to document training expectations and ensure SOP adherence
  • Monitored and reported training progress, maintaining accurate and up-to-date training documentation and data
  • Shared regular real-time updates on training outcomes metrics, and dashboards for various projects
  • Maintained standardized training programs by providing comprehensive in-house training to Approx. 2000+ new employees and Approx. 1000 newly graduated and hired officers.
  • Recruited, interviewed and onboarded Approx. 1500 new annotators boosting corporate success.
  • Identified employees with specific skill sets to recommend for promotions or raises, increasing internal hiring of 3-5%.
  • Trained and mentored Approx. 2000 new personnel hired to fulfill various roles.

Senior Process Associate

Utsav Fashion Pvt. Ltd.
11.2015 - 10.2016
  • Handling customer service of retail brand
  • Addressing the customer queries through emails, calls and chats
  • Follow up with the other departments in order to deliver the products on time
  • Used to work in escalation department
  • Knowledge of Pre sale and Post sales scenarios and handful experience of handling those
  • Follow up with Quality team to understand the errors and accordingly providing the feedback to the floor
  • Preparing QC and order delivery reports once in a week
  • Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
  • Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Streamlined processes by identifying inefficiencies and implementing solutions to enhance productivity.

Process Associate

Onprocess Technology
09.2014 - 10.2015
  • Handling Logistics management
  • Understanding of inbound, outbound calls and handling the Europe and US customers
  • Handling queries of customers
  • Hands on experience of Order tracking management of ecommerce
  • Creating order reports and handling loads escalations
  • Complete experience of B2B and B2C process which helped to understand the business in depth
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
  • Supported management in analyzing process performance data, identifying areas for improvement.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Fostered positive and collaborative work environment, contributing to high team morale and low turnover rates.

Education

Higher Secondary Commerce - Train The Trainer & Corporate Trainer

Indian Leadership Academy
Online
11-2022

MBA - Marketing & Finance

IIPM New Delhi
Delhi
05-2013

B.Com Hons - Accountancy

Calcutta University
Kolkata
01.2010

Skills

  • Onboarding & Induction
  • Process, Product & BQMTraining
  • Different Types Of Assessment Analysis
  • Project Management
  • Client Coordination and Relationship Management
  • Content Development
  • TNI&TNA
  • Quick Learner, Decision making and Adaptability
  • Problem Solving
  • Time management
  • Attention to Detail
  • Team building
  • Training and mentoring
  • Lesson planning
  • Employee onboarding
  • Virtual training
  • Assigning work
  • Train-the-trainer
  • Training delivery
  • Scheduling training sessions
  • Coaching techniques
  • Assessment design
  • Learning management systems
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Problem-solving abilities
  • Team collaboration
  • Training program implementation
  • Employee counseling
  • Training material development

Certification

Indian Leadership Academy, Certification on Corporate Training, TTT, Soft Skills, 2022

Accomplishments

  • 2017 - 2018, Sanitized three new processes within two months in different centres.
  • 2019 - 2022, Introduced and dry run of LMS Moodle platform. Settled an e-commerce process from scratch. Worked in different project domains in AI, ML, Computer vision, Telecom, NLP, NER, Customer service which are live in the market and used by end customers.
  • 2022 - 2023, Started the Induction program and developed content. Led and drove Training and Development (TTT) programs, providing real-time updates and reminders. Proactively identified and addressed issues and risks impacting training, ensuring timely resolution. Coordinated with delivery and client leads to organize and execute training activities effectively. Conducted weekly/monthly stakeholder calls, sharing project updates and mitigating risks. Stayed updated on new RFPs, actively participating in calls, meetings, and discussions. Promoted best practices and innovative learning approaches within the team. Contributed to TTT branding activities and encouraged additional learning initiatives.
  • 2024 - Vendor communication, Assessment and Registration. Registering Delivery Vendors from all over the world.
  • Setting up a new team in Remote mode in other country and successfully completed the onboarding and training.
  • Resolved process issue through alternative approaches and adapting the best one.
  • Supervised team of 150 annotators at the same project.
  • Documented and resolved subjective issues timely which led to achieve more than SLA percentage.

Languages

English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

Timeline

Senior Training AI Specialist

QuantigoAI
12.2023 - Current

Senior Trainer

PTS Consultancy Services
11.2022 - 07.2023

Senior Trainer

Imerit Technology Services
10.2016 - 11.2022

Senior Process Associate

Utsav Fashion Pvt. Ltd.
11.2015 - 10.2016

Process Associate

Onprocess Technology
09.2014 - 10.2015

Higher Secondary Commerce - Train The Trainer & Corporate Trainer

Indian Leadership Academy

MBA - Marketing & Finance

IIPM New Delhi

B.Com Hons - Accountancy

Calcutta University

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Mayukh Kundu