Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mayukh Kundu

Summary

Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.

Confident training leader with demonstrated planning, organizational, and leadership abilities focused on Delivery. Highly effective at educating people at all different skill levels. Seek similar role with the corporate company.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Training Manager

Quantigo AI
01.2025 - Current
  • To plan, control, coordinate and participate in the training of the employees of the organization.
  • Ensure that training develops skills, enhances productivity and quality of work.
  • Supervised onboarding and training for 1500+ remote annotators across countries. Taking care of all the new joiner training across departments.
  • Conducted TNI/TNA in coordination with Delivery Managers to identify skill gaps and tailor L&D interventions.
  • Leading the development and enhancement of LMS platforms in coordination with the tech team.
  • Allocated training hours by revenue/project segmentation and prepared monthly contribution reports.
  • Assess training requirements for the employees and create suitable programs to meet the requirements.
  • Implementing recognition and retention strategies to boost team morale and reduce training attrition rates..
  • To ensure implementation of an active and efficient Training system for all the departments.
  • Plan and administer training seminars for the employees in accordance with the policies & procedures.
  • Ensure to assess the effectiveness of training after every training program conducted.
  • Facilitated smoother communication channels by organizing regular team meetings
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Coordinated and prioritized required training courses for employees.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Conducted training courses and prepared videos for long-term use.

Senior Corporate Trainer

Quantigo AI
12.2023 - 12.2024
  • Conducted onboarding and domain-specific training for internal teams and freelance resources across global.
  • Delivered certificate-based training programs to freelancers, ensuring readiness and alignment with project KPIs.
  • Coordinated POC training sessions and aligned client expectations with deliverable quality.
  • Prepared detailed training analysis reports, summarizing insights to support data-driven decisions by leadership.
  • Contributed to new process design by conducting detailed quality analysis, providing training feedback gathered during session reviews.
  • Rolled out training interventions that enhanced customer satisfaction, reflected in quality audits and project ratings.
  • Designed and deployed new staff training modules to reduce knowledge gaps and improve overall retention.
  • Partnered with HR teams to align corporate training initiatives with talent management strategies and organizational goals.

Senior Trainer

PTS Consultancy
11.2022 - 07.2023
  • Designed and delivered engaging training programs across soft skills, POSH, IT policies, and domain-specific modules via virtual and classroom platforms.
  • Led TNI/TNA initiatives with delivery managers to tailor learning plans.
  • Managed LMS content , and maintained training MIS.
  • Conducted pre/post assessments , BQM analysis , and feedback sessions to drive performance improvement.
  • Collaborated with stakeholders to ensure seamless execution, tracked effectiveness, and prepared actionable training insights and reports
  • Responsible to work with ops to bridge gaps during training
  • Support new hires during OJT and GO-live
  • Provide refresher and remedial training for existing employees
  • Ensure all regulatory requirements are complied with from time to time
  • Maintain trainee data and information
    Generate training reports from time to time

Senior Trainer

IMerit Technology Services
01.2019 - 11.2022
  • Led the end-to-end training lifecycle including TNA execution, scheduling, delivery, and post-training evaluations across multiple departments.
  • Designed and conducted process, refresher, and BQM training, ensuring operational excellence and continuous improvement.
  • Facilitated onboarding and induction programs for 2000+ employees along with measuring the effectiveness of each of the batch, enhancing early-stage productivity.
  • Managed large-scale annotator onboarding (1500+), contributing to faster project ramp-ups and meeting client delivery timelines.
  • Developed and maintained training documentation, SOPs, and dashboards to ensure transparency and process compliance.
  • Provided actionable feedback and closed performance gaps through structured coaching and feedback loops.
  • Collaborated with clients and internal stakeholders to align training programs with project KPIs and quality benchmarks.
  • Used training data and outcomes to identify high-potential talent, supporting a 3–5% internal promotion rate.
  • Shared real-time training updates and metrics with delivery leads to influence operational planning.
  • Played a key role in standardizing L&D processes, establishing this function as a core support pillar for business scalability.
  • Designing, delivering, and managing training programs across all employee lifecycle stages (onboarding, career progression)
  • Creating and maintaining learning materials (presentations, e-learning courses) using instructional design methods to drive effective learning
  • Deploying learning methods, such as coaching, job-shadowing, and online training
  • Identifying training needs through KPIs, job analysis, appraisal schemes, and consultation with business managers, and actioning on the outcomes

Process Trainer

IMerit Technology Services
10.2016 - 12.2018
  • Delivered robust training courses via classroom and e-learning programs.
  • Created unique materials to support training programs.
  • Promoted a culture of continuous learning within the organization by encouraging employees to participate in relevant professional development opportunities.
  • Developing internal L&D processes to ensure efficiency of learning projects and plans
  • Monitoring the success of learning plans through comprehensive result analysis
  • Providing management with records of implemented actions
  • Collaborating with key stakeholders on new product and process launches
  • Contributing to team development through peer evaluations and coaching
  • Support any administrative tasks like trainee roster and scheduling etc.
  • Create/Customize training content for delivery
  • Provide feedback and coaching to analysts on the floor
  • Take ownership for improvement in analysts performance
  • Analyze training needs for employees working for the account.
  • Responsible for account level Training metrics
  • Responsible for adhering to training standardization guidelines defined by the BU Training Function

Process Associate

Utsav Fashion
11.2015 - 09.2016
  • Managed end-to-end customer service operations for a retail e-commerce brand, resolving customer queries via calls, emails, and chat .
  • Handled pre-sales and post-sales support , ensuring timely coordination with internal departments for smooth order fulfillment.
  • Worked in the escalation desk , addressing high-priority issues and coordinating with quality and delivery teams to resolve complaints.
  • Generated and reviewed weekly QC and order delivery reports , and shared feedback to improve floor-level performance

Process Executive

OnProcess Technology
09.2014 - 10.2015
  • Delivered BPO support services to international clients (Europe and US), managing inbound/outbound calls and logistics-related queries.
  • Handled B2B and B2C customer segments with expertise in order tracking, report generation , and escalation handling .
  • Gained in-depth understanding of global e-commerce supply chains and developed strong communication and client service skills.

Education

MBA - Marketing & Finance

IIPM
New Delhi, India
06-2013

B.com Hons - Accounting And Finance

South City College(Heramba Chandra)
Kolkata, India
07-2010

Skills

  • New hire on-boarding
  • New employee training
  • Learning management systems
  • Customized training
  • Training material updates
  • Resource management
  • Coaching and mentoring
  • Project management
  • Training facilitation
  • Training delivery

Certification

Train The Trainer

Corporate Trainer

Languages

Hindi
Advanced (C1)
English
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)

Timeline

Training Manager

Quantigo AI
01.2025 - Current

Senior Corporate Trainer

Quantigo AI
12.2023 - 12.2024

Senior Trainer

PTS Consultancy
11.2022 - 07.2023

Senior Trainer

IMerit Technology Services
01.2019 - 11.2022

Process Trainer

IMerit Technology Services
10.2016 - 12.2018

Process Associate

Utsav Fashion
11.2015 - 09.2016

Process Executive

OnProcess Technology
09.2014 - 10.2015

MBA - Marketing & Finance

IIPM

B.com Hons - Accounting And Finance

South City College(Heramba Chandra)

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Mayukh Kundu