Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Interests
Exploring new places
Timeline
Hi, I’m

Mayur Adisare

Pune
Mayur Adisare

Summary

Accomplished Operations Manager with a proven track record at Bigbasket IRCPL, enhancing operational efficiency and customer satisfaction through strategic planning and process improvement. Skilled in P&L Management and fostering employee relations, I've significantly contributed to business growth and profitability by implementing innovative strategies and optimizing workflows. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

15
years of professional experience

Work History

Bigbasket IRCPL

Operations Manager - Customer Service
10.2019 - Current

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Tech Mahindra

Assistant Manager of Operations
03.2018 - 10.2019

Job overview

  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Bigbasket IRCPL

Assistant Manager of Operations
05.2016 - 03.2018

Job overview

  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Enhanced employee management by developing schedules, tracking time, and administering payroll.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored employee productivity and optimized procedures to reduce costs.

Digicall Teleservices Private

Team Leader
10.2012 - 05.2016

Job overview

  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Aditya Birla Minacs

Team Leader
11.2011 - 09.2012

Job overview

  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

Aegis BPO

Customer Service Representative
03.2009 - 09.2011

Job overview

  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Education

Shivaji University
Kolhapur, India

Bachelor of Arts
03.2016

University Overview

Skills

  • P&L Management
  • Customer Service
  • Performance reporting
  • Organizational Management
  • Workflow Optimization
  • Process Improvement
  • Employee Motivation
  • Management information systems
  • Strategic Planning
  • Work flow planning
  • Employee relations and conflict resolution
  • Policies and procedures implementation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPersonal development programsCareer advancement

Interests

I would love to interact with people and have bond with them

I would like to explore new places

Exploring new places

Exploring new places

Exploring new places with friends and family, especially in Monsoon. Mostly historical places where you can feel the warriors existence

Timeline

Operations Manager - Customer Service
Bigbasket IRCPL
10.2019 - Current
Assistant Manager of Operations
Tech Mahindra
03.2018 - 10.2019
Assistant Manager of Operations
Bigbasket IRCPL
05.2016 - 03.2018
Team Leader
Digicall Teleservices Private
10.2012 - 05.2016
Team Leader
Aditya Birla Minacs
11.2011 - 09.2012
Customer Service Representative
Aegis BPO
03.2009 - 09.2011
Shivaji University
Bachelor of Arts

Similar Profiles

  • Chetan Makwana

    Chetan MakwanaChetan Makwana

    Assistant Category Manager at Bigbasket IRCPLAssistant Category Manager at Bigbasket IRCPL

    View Profile
  • Ramesha Venkatesh

    Ramesha VenkateshRamesha Venkatesh

    Central Process Auditor at Big basket (IRCPL)Central Process Auditor at Big basket (IRCPL)

    View Profile
  • G. Kamaraju

    G. KamarajuG. Kamaraju

    DC MANAGER-Warehouse & HUB Operations (FMCG) at Big Basket (IRCPL)DC MANAGER-Warehouse & HUB Operations (FMCG) at Big Basket (IRCPL)

    View Profile
Mayur Adisare