Mayur Dabke
Khopoli
Summary
Dynamic Shift Manager at Tim Hortons with a proven track record in operations management and employee training. Expert in enhancing customer satisfaction through effective conflict resolution and upselling techniques. Committed to fostering team development and driving performance improvements, ensuring compliance with company standards and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Tim hortons
Ahmedabad/Mumbai/Hydrabad
12.2024 - Current
- Inspected work areas regularly for cleanliness and organization standards.
- Observed and monitored utilization of equipment.
- Taught staff upselling techniques to meet revenue targets.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Prepared operations data to produce comprehensive reports to management.
- Evaluated and assessed personnel to identify potential candidates for promotion.
Guest Experience Leader
McDonald's
Navi Mumbai
08.2021 - 12.2024
- Greeted guests upon arrival and provided a warm welcome.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Provided assistance to customers with questions or concerns about their visit.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Assisted in resolving guest complaints in a professional manner.
- Analyzed customer feedback surveys to identify areas for improvement within the facility.
Education
High School Diploma -
Janta Junior Collage
Khopoli06-2020
Some College (No Degree) - Schooling
Vasant Deshmukh Memorial School
Khopoli03-2018
Bachelor of Management Studies - Marketing
Mahatma Gandhi Mission (MGM)
KalamboliSkills
- Employee training
- Team building
- Operations management
- Customer service
- Conflict resolution
- Staff supervision
- Inventory management
- Upselling techniques
- Performance evaluation
- Quality assurance
- Workplace organization
- Process improvement
- Performance reviewing
- Equipment troubleshooting
- Sales strategies
- Customer service focus
- Team development
- Schedule oversight
Affiliations
- Traveling
- Listening to music
- Reading books.
- Ridding Bike
Accomplishments
- I have awarded as a Employee of the Month for continues 2 Month
- I have honored as a Best GEL(GUEST EXPERIENCE LEDER) for the batch
Certification
- I have all station certified
- I have the train the trainer certification
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Shift Manager
Tim hortons
12.2024 - Current
Guest Experience Leader
McDonald's
08.2021 - 12.2024
High School Diploma -
Janta Junior Collage
Some College (No Degree) - Schooling
Vasant Deshmukh Memorial School
Bachelor of Management Studies - Marketing
Mahatma Gandhi Mission (MGM)
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