Mayur Dalvi
Mumbai
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
Branch Officer (Trade & Cash Department)
Citibank N. A
10.2022
- Currently managing dispatches of Export documents by performing scrutiny against the list of documents generated by OPS as per cover sheet & performing necessary endorsements on the listed documents before handing over the same to courier partner for overseas dispatch
- Releasing Import documents to customers post endorsement & as per the payment terms mentioned by Buyer bank
- Handling queries related to LC issuances, advising & amendments at Branch level & dispatching or holding the same as per customer instructions & performing endorsement on LC against the Trade Export Bills
- Handling Delivery Order Issuance for documents under L/C or collection submitted at counter or received thru courier
- Issuance of EDF Waiver/Approval & NRC/Exemption related issuance as per RBI related guidelines
- Performing Face to Face interaction with clients visiting Branch counter on regular basis for queries related to transaction processing
- Guiding them with best possible solution by maintaining high level of customer satisfaction
- Resolving all client queries regarding Import documents release, Letter of Credits, Export Documents dispatch which are received via calls or registered email ID's
- Coordinating with Relationship Manager/Sales Head/Product/Unit Head for approvals & referral of transaction
- Tracking & resolving exceptions raised by OPS on system regarding physical documents available in Branch
- Monitoring scanning unit (DPC-TCS) from Branch & highlighting concerns related to scanning of documents to improve productivity & error reduction
- Performing AML, CAD, Risk, Compliance related checks while processing transactions
- Active Key custodian for Branch vault, Fireproofs & Tell key holder Authorized Signatory
- Taking care of General Filling of documents in Branch & archiving (RMU) old documents for future access
- Preparing & Circulating Daily/Weekly/Monthly MIS and financial data requested by management
- Review SOPs at regular intervals and suggest modifications to improve process improvements with strict adherence to Bank policy and regulatory requirements to increase the efficiency
- Contribute new ideas during the team meetings and session to boost performance increase processing efficiency
- Participating in training session & keeping the team updated on best trade practices and challenges faced on regular basis for processing transactions
- Processing transactions with awareness of red flags, sanctions, and compliance, to avoid trade frauds and money laundering
- Sending daily EOD MIS & reporting volumes, holdovers & ageing of pending transactions to seniors as Dashboard.
Deputy Manager (CMS Operation)
Kotak Mahindra Bank
02.2020 - 09.2022
- Executing NEFT & RTGS Inward transactions received for processing on the Kotak systems as well as handling Manual request submitted by Branches & Internal team
- Monitoring online queues where transactions are stuck for manual actions
- Performing validation of accounts & beneficiary name & referring transactions to Branches & Business head in case of any discrepancies
- Taking manual actions on transactions stuck due to Invalid IFSC codes, SFMS cut off failed transactions, Invalid/Closed or Incorrect accounts
- Processing FCRA transactions post confirmation received from Retail Liability vertical
- Handling accounts with restriction like (Freeze/Inactive/Dormant) as per relevant approvals
- Tracking of batches received on SFMS & returning transactions within 2 hours as per RBI guidelines
- Posting Outward & Inward settlement entries after NEFT RBI cut off from the settlement account hold by the Bank
- Authorizing Offline files for NEFT & RTGS transactions (Outward) process on Kotak systems
- Reporting High value transactions to Treasury team for liquidity management
- Responsible for reconciliation of majorly 8 internal accounts of Kotak & reporting identified & unidentified exceptions to Business Head on daily basis
- Clearing entries from each account on the next day if identified
- Circulating Weekly/Monthly MIS on the financial data requested by management
- Seamlessly managed complex and challenging account transactions
- Ensure that the relationship, product team gets the expected service within agreed timelines and facilitate calls were considered necessary
- Responsible for keeping complete and accurate records of financial transactions on daily basis
- Ensures that the Bank's processes and procedures for transfer of funds are effectively executed and in line with banking best practice
- Prepared training documentations for reconciliation process & providing on job training to new hires.
Banking Operations Senior Process Associate (Client: Citibank, Payment Operations)
Tata Consultancy Service
06.2011 - 02.2020
- Handled IMPS/UPI processing by monitoring queues & taking appropriate actions on the same
- Performed daily reconciliation of transactions received in 4 cycles for UPI/IMPS & posted ledger entries for & charges received from NPCI in the settlement cycles
- Raised Charge Back & complaint/dispute cases to client and made follow up for quicker resolution
- Managed Deemed approve cases by updating constant status for TCC/RET/RRC cases on the RGCS system as per NPCI guidelines
- Initiated credit adjustment cases for inward reject cases flown on system & instigated refund on RGCS as & when requested by client
- Managed client queries on email on phone for complaints/chargeback cases raised & received by the Bank
- Process NEFT queues for transactions stuck for manual intervention on product processor
- Ensured adherence to sanctions guidelines (SDN listings) and reviewed OFAC alerts and hits in the screening system by conducting review of transactions stuck in Sanctions & disambiguated the same as per RBI & OFAC list
- In case of any potential cases identified raised it to the next level for further review as per assigned grid
- Prepare daily MIS related to Sanctions cases & distributed to the relevant stakeholders
- Provided training to co team members against any new updates received in Sanctions
- Prepared MIS Reports (Monthly, Weekly & Daily) as per the SLA with a view to apprise management of process operations and assist in critical decision-making process
- Performed daily reconciliation of sundry a/c, internal transit a/c & in exceptional cases for client accounts
- Regularly intermingled with Branches, Relationship Managers, Product Sales Managers, and Vendors for resolution of queries related to process
- Handled other products like Cash Delivery, Mutual Fund, World Link (Issuance of Foreign CCY DD) & other specialized process (SBI NEPAL, UTI, PAYPAL, PAYONEEER) for corporate clients across PAN India
- Always kept the client's expectations preserved by settling high value transactions within the turnaround time (TAT) and quality assurance
- Actively participated in all the Internal & External Audits happen by submitting requisite samples to the Auditors (KPMG/Deloitte)
- Conducted testing on production environment by coordinating with UAT team assigned for testing
- Contributed as SPOC for Adhoc activities like (Designation Memo's, Authorized Signatory List for Citi Bank) assigned by the Section Manager other than regular BAU activities.
Back Office Executive
Evermore Commodity Broker Pvt Ltd
10.2010 - 06.2011
- Administered online Market transactions and its associated tools by importing files & processing the transaction on brokerage system
- Quality checking of transaction according to SEBI guidelines & coordinating with other location process unit to resolve discrepancies.
Education
B.M.S. - Marketing
M L Dahanukar College of Commerce (Mumbai University)
H.S.C. - Commerce
M L Dahanukar College of Commerce (Mumbai University)
S.S.C. - Regular
Indian Education Society School (IES) (Maharashtra Board)
Skills
Good Interpersonal Skillsundefined
Accomplishments
- On The Spot Award "12 times" (Tata Consultancy Service's) - 2013/2014/2015/2016/2018/2019
- Star Performer of the month "3 times" (Tata Consultancy Service's) - 2018/2019
- BPS Champions League - Team Award (Tata Consultancy Service's) - 2019
Additional Qualification
1 Year Diploma in Software: - ADOAG (Advance Diploma in Office Automation), MS Office & Internet.
Timeline
Branch Officer (Trade & Cash Department)
Citibank N. A
10.2022
Deputy Manager (CMS Operation)
Kotak Mahindra Bank
02.2020 - 09.2022
Banking Operations Senior Process Associate (Client: Citibank, Payment Operations)
Tata Consultancy Service
06.2011 - 02.2020
Back Office Executive
Evermore Commodity Broker Pvt Ltd
10.2010 - 06.2011
B.M.S. - Marketing
M L Dahanukar College of Commerce (Mumbai University)
H.S.C. - Commerce
M L Dahanukar College of Commerce (Mumbai University)
S.S.C. - Regular
Indian Education Society School (IES) (Maharashtra Board)
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