Mayur Gaddam
Pune
Summary
Bestowed with a drive to learn continuously, I wish to be a part of organizations where I can add Value by providing the best of financial solutions through a disciplined and sincere approach, hard work and progressive style of working.
8+ years of working experience in Customer services, Chat Process, Sales and Operations, Backend management, MIS Executive, General Insurance Sales and Operations. Presently working in Senior Operations Analyst.
Overview
11
11
years of professional experience
Work History
Senior Operations Analyst
Swiggy
11.2023 - Current
- Managing D2D swiggy delivery operation for Pune.
- Manage daily date reports on Excel & BI to know more about our areas of pain so to rectify & make It better
- Blue-collar & White-collar handling
- Escalation Management
- Data Handling
- Figma Designs
- Gupshup for Bulk massaging for Blue & White-Collars
- DE One view, Compass & Real-time Dashboard.
Senior Relationship Manager
Quickinsure Insurance Brokers Private Ltd
10.2022 - 10.2023
- Creates marketing initiatives to attract new POSP
- Create and maintain KYC records by obtaining information from internal and external Sources (firm website, regulatory websites, etc.) Monthly over achieve MTD, QCR & QPD
- Creating and enforcing plans that will help meet the needs of POSP and advising them on Risk management initiatives
- Creating strategies and work with POSP to boost their brand
- Support new product development activities
- Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards Claim Issue raise to the concern team
- Responsible and accountable for problem-solving and decision making with partners to reach target results
- Helps to promote and maintain a positive company image and preparing reports for Underwriters.
Team Lead ( CSA & MIS )
Tk Elevator Private Ltd
08.2019 - 09.2022
- Handled customer inquiries via phone, email, and live chat in a professional and Courteous manner
- Managing customer complaints ensuring effective resolution through verification and effectiveness of corrective and preventive actions
- Support new product development activities
- Sent report to Manager on daily basis as per need
- Prepare report on excel using different reporting tools and formulas
- Support the Supervisor to highlight operational risks and areas for improvements.
Process Associate (Finance)
Tata Consultancy Services
05.2015 - 07.2019
- Worked on SFDC Generate Leads by using sales force
- Give suggestions to improve the process
- Banking and business management skills
- Good in communicating with colleagues and superiors
- Excellent relationship management, coordination, and interpersonal skills
- Maintain Quality parameters
- This is Useful to develop and maintain good relationship with clients.
Data Entry Specialist (Back Office)
Swar Computers
10.2013 - 10.2014
- Worked on online from (Ration Card, Voter Card, KYC and Aadhar Card)
- Daily updating of database
- Follow up of Feedback
- Daily report to Management team
Education
Bachelor of Commerce (English) -
Kalinga University
IndiaSkills
- Call Management
- Management Information Systems
- Business Intelligence
- Data Analytics
- Operational Reporting
- Portfolio Management
- Business Development
- CRM Tracking
- Excel spreadsheets
- Data Mining
- Onboarding and Orientation
Software Knowledge
- Advance Excel
- Power Bi
- SFDC
- CRM
- View
- Callific
- Realtime Dashboard
- Compass
- De One View
- Gupshup
- Figma
- Know nuggets
Languages
Telugu
Marathi
Hindi
English
Personal Information
- Father's Name: Rajendra Nagnath Gaddam
- Date of Birth: 07/24/92
- Marital Status: Married
Timeline
Senior Operations Analyst
Swiggy
11.2023 - Current
Senior Relationship Manager
Quickinsure Insurance Brokers Private Ltd
10.2022 - 10.2023
Team Lead ( CSA & MIS )
Tk Elevator Private Ltd
08.2019 - 09.2022
Process Associate (Finance)
Tata Consultancy Services
05.2015 - 07.2019
Data Entry Specialist (Back Office)
Swar Computers
10.2013 - 10.2014
Bachelor of Commerce (English) -
Kalinga University
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