Mayur Gaikwad
Badlapur East
Summary
To be associated with the progressive organization that gives scope to learn and apply my knowledge and skills in areas of development and to be a part of the team that dynamically works towards the growth of the organization. Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
10
10
years of professional experience
Work History
Team Leader
Atos Syntel Private Limited
Mumbai
04.2014 - Current
- Worked for AEGON UK process, a leading provider of pension, asset management, and insurance services, specializing in product offerings such as pensions and investments.
- Managed a diverse range of pension products at AEGON, including workplace and personal pensions, to support individuals in their retirement planning.
- Managed various aspects of pension and investment, including diverse tasks such as handling different areas and primarily focusing on pension products like ASIPP and ASIPPDD.
- Supervised a team of 18 members in managing day-to-day activities related to pension and investment work areas, ensuring smooth functioning of the AEGON Self-Invested Personal Pension (SIPP) and SIPP Drawdown platforms.
- Implemented robust and scalable backend solutions to support the diverse investment options available through AEGON SIPP, ensuring a seamless user experience and efficient processing.
- Developed functionalities for the SIPP Drawdown feature, allowing customers to flexibly access their pension savings while keeping the remaining funds invested.
- Integrated annuity options within the SIPP platform, enabling customers to convert their pension savings into a guaranteed income for life or a fixed term.
- Managed a complaints project to ensure efficient deal processing, investigate client concerns, and uphold company standards.
- Consistently achieved deal closures at designated valuation point, delivering precise investment pricing to clients.
- Analyzed and optimized subscription, switch, transfer, and redemption processes.
- Established and effectively managed client's monthly investment plan.
- Performed efficient client Anti-Money Laundering checks using Experian Checks, while also ensuring document verification.
- Conducted quality checks for all investments made.
- Facilitated transfer of assets to beneficiaries in the event of a deceased individual
- Verified tax and government laws to ensure compliance.
- Conducted analysis on mishandled transactions.
- Amended the erroneous transactions and calculated profit/loss due to invalid processing.
- Successfully handled and oversaw team operations with seamless coordination.
- Demonstrated excellence in completing team leader duties in a punctual manner.
- Conducted performance meetings with individuals.
- Shared best practices with team members to enhance their skills and performance
- Handling and managing teamwork load, and ensuring work gets completed before deadlines.
- Took on responsibility for managing and resolving any escalations with upper management and clients.
- Engaged in regular client interactions, handling work-related queries and conducting training sessions for new projects.
- Arranged training sessions for new team members to enhance their skills and proficiency in handling the job responsibilities.
- Developed an innovative idea and implemented a process flow chart to enhance clarity and simplicity of understanding for new joiners and team members
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance reviews to assess individual team member progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
BMS - Finance
Mumbai
Mumbai University2012
HSC -
Mumbai
IDUBS collage bhandup Mumbai01.2009
SSC -
Mumbai
Parag Vidyalaya Bhandup Mumbai01.2007
Skills
- Exceptional communication and interpersonal skill
- Always find the opportunities in improvement
- Self-motivated
- Comprehensive problem-solving abilities dedicated and hardworking, willingness to learn, team facilitator, always ready to learn new things
- A positive approach towards life
- Team Supervision
- Work Planning
- Client Service
- Goal Setting
- Work Planning and Prioritization
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
Team Leader
Atos Syntel Private Limited
04.2014 - Current
BMS - Finance
Mumbai
HSC -
Mumbai
SSC -
Mumbai
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