Mayur Gaonkar
Navi Mumbai
Summary
With over 9 years of extensive experience in Human Resources, I have successfully led Talent Acquisition teams across both domestic (India) and international (US) markets, specializing in IT and Non-IT hiring. My core expertise lies in end-to-end recruitment strategy, workforce planning, and team leadership—consistently aligning talent solutions with business goals.
Having driven high-volume hiring mandates in fast-paced environments, I bring a proven track record of scaling operations, optimizing hiring metrics, and building high-performing recruitment teams.
I am now seeking a senior leadership role where I can leverage my IT and Non-IT expertise to drive strategic talent initiatives, position recruitment as a key business enabler, and contribute to long-term organizational growth while advancing as a transformational leader.
Overview
9
9
years of professional experience
Work History
Head of Recruiting Management
Futwork
01.2025 - Current
- Spearheaded recruitment initiatives by collaborating with managers to understand vacancies, ideal candidate profiles, and core competencies for each role.
- Customized job descriptions and optimized social media recruitment strategies and job portal subscriptions to attract top talent.
- Designed, developed, and implemented a scalable recruitment process, consistently filling 100+ vacancies per week across functions.
- Conducted structured phone interviews to evaluate candidates' skills, experience, and cultural fit.
- Led a high-performing team of 12 Recruiters and 3 Engagement HRs, overseeing talent acquisition across multiple business verticals.
- Successfully improved agent IQC completion rate from 42% to 68% through focused training and process optimization, while maintaining the drop ratio at 32%
- Orchestrated strategic manpower planning to deliver 700+ monthly hires, primarily for BPO, voice, non-voice, and blended processes (domestic & international).
- Applied data-driven hiring techniques to streamline sourcing, improve conversion rates, and minimize time-to-fill (TAT).
- Coordinated with operations and training to align pipelines, fast-track onboarding, and ensure candidate readiness pre-go-live.
- Monitored team performance using daily trackers, dashboards, and robust escalation handling frameworks.
- Championed mass hiring events, digital campaigns, and walk-ins to fulfill urgent ramp-ups and process launches.
- Ensured high quality-to-join ratios by reducing dropouts through active engagement, counseling, and pre-joining follow-ups.
- Proficient in ATS/CRM systems for seamless pipeline and compliance tracking.
- Enhanced team productivity by identifying and closing process gaps, fostering a high-performance culture.
- Advised senior leadership on employee relations, corrective actions, and onboarding best practices.
- Drove employee engagement initiatives, including pulse surveys and feedback loops, to foster retention and team alignment.
- Recruited top talent aligned with business goals, resulting in improved performance and profitability.
Sr. Specialist
Rigved Infotech Pvt Ltd
01.2024 - 12.2024
- Leading HR Operation and Recruitment.
- Creating and implementing talent acquisition strategies for leadership, mid-career and graduate hiring
- Partnering with leaders within the organization to track the ongoing hiring needs of their business
- Managing end-to-end recruitment for senior roles
- Conduction various Employee Engagement Activity.
- Managing Escalation from Stakeholder and vendors.
- Defining and driving the team to meet and exceed hiring benchmarks relating to time to fill, cost per hire, diversity hiring, and hiring manager and candidate satisfaction
- Defining and leading projects focused on continuous improvement
- Staying up-to-date with industry trends, best practices, and emerging recruitment technologies, incorporating innovative approaches into our talent acquisition efforts.
- Implemented wellness programs designed to promote physical health among employees such as yoga classes or nutrition workshops.
- Developed best practice policies for a wide range of HR functions including recruitment, onboarding, training and development and compensation and benefits.
- Collaborated with other departments to create a positive work environment that fosters collaboration and productivity.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
Deputy Manager
PMAM IT Servies
04.2023 - 12.2023
- Leading a 10-member recruitment team to ensure timely project deliveries.
- Compiling daily recruitment reports and effectively managing stakeholder relationships.
- Collaborating with stakeholders from both the US and India, with a focus on niche requirements in the Insurance and AI domains.
- Administering staff salary and expense disbursements in alignment with company policies.
- Maintaining the monthly billing cycle for clients.
- Devising and implementing diverse recruitment strategies to meet a 30-day turnaround time for position fulfillment.
- Every Friday, kickstarting a variety of team-building activities designed to engage all employees.
- I have independently managed a 180-degree appraisal cycle .
- Evaluated market conditions and competitor actions to develop successful marketing strategies.
- Conducting yearly Campus for fresher onboarding.
- Providing Human resource staffing plan in short term and long term to the recruitment manager for maintaining proper number of human resources staffs.
- Coordinate and cooperate with the Training & Development team to conduct the training need assessment and provide the individual training development plan for the staffs of the unit.
- Provides action on issues and problems related to employee welfare and benefits.
- Managed employee relations programs including team building initiatives, recognition awards and social events.
- Partnered with senior management to develop effective workforce planning models in line with business objectives.
- Conducted exit interviews with departing employees to identify issues and improve future retention efforts.
JIO (Assistant Manager)
JIO Platform Limited
12.2021 - 04.2023
- End to End Recruitment
- Build and maintain key stakeholder relationships throughout the business
- Manages talent acquisition process, including sourcing, interviewing, Offer Releasing, and onboarding
- Support all internal and external HR related inquiries or requests
- Handling JIO Meet, JIO Engage, JIO Live Recruitment
- Vendor Management
- Develop talent acquisition strategies and hiring plans
- Conducting campus hiring and bulk recruitments pan India.
- Assess candidate information, including resumes and contact details, using our Applicant Tracking System
- Design job descriptions and interview questions that reflect each position's requirement
- Perform sourcing to fill open positions and anticipate future needs
- Use metrics to create reports and identify areas of improvement
- Develop a sustainable talent acquisition and hiring plans and strategies
- Design, plan and execute employer branding activities
- Plan employee referral programs
- Experience in Appraisal Cycle, PIP and Employee Cycle.
- Lead and supervise members of the recruiting team of Four.
- Maintained accurate records of employees' personal information in the HR database system.
- Managed payroll processing activities including salary calculations, deductions, bonuses.
- Coordinated with the legal team to ensure compliance with labor laws in all HR related matters.
- Conducted employee engagement surveys to assess job satisfaction levels and identify areas for improvement.
Sr. HR Business Partner (JIO Reliance)
ALTEN CAL SOFT LABS, Navi Mumbai
01.2019 - 11.2021
- Collaborating closely with key stakeholders at Jio on various projects
- Conducts weekly meetings with respective business units
- Conducting meeting with Client for Backfill status weekly
- Meeting with RMG team for Requirement and Profile Status
- Day to Day Scheduling Interview with Client
- Handling Star IDC and Ag3 Project
- Maintains in-depth knowledge of legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
- Partners with the legal department as needed/required
- Providing Day to day and Monthly Performance Management of Employee
- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
- Coordinating with different Vendors for profile and Scheduling interviews
- Provides HR policy guidance and interpretation
- Every month rewards and Recognition for Every Projects
- Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
- Experience in Employee Cycle, PIP and Appraisal Cycle.
- Identifies training needs for business units and individual executive coaching needs
- Develops contract terms for new hires, promotions and transfers
- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
- Identifies training needs for business units and individual executive coaching needs
- Providing Domain Id and another Access to Employee
- Handling Escalation call with Client and Employee
- Handling team of four recruiter for Delivery process for client
- Day to Day Update with team on submissions
- Taking First round of Interview for Remote Support, Desktop Support, Call Coordinator
- Updating Daily reports on Excel and Presenting ever alternate Day
- Sourcing for Requirement with team for different JD
- Providing Priority list to Recruiter for daily task
- Sourcing for mass Hiring and Lateral hiring
- Lead and supervise of Eight recruiter for Achieving daily base Targets
- Developed and implemented innovative recruitment strategies to attract top talent.
- Assisted managers in resolving conflicts between employees by providing advice on disciplinary procedures and policies.
- Provided guidance on complex HR matters such as disciplinary action, grievances, dispute resolution and legal compliance.
RPO Resource Executive
LTI, L&T Infotech
09.2018 - 12.2018
- Sourcing on different requirements as we receive JD from Client
- Scheduling Interview with Client
- Follow up for Feedback
- Daily target of 10 CV
- Coordination with client for Requirements
- Providing Offer details to client after selection
- Continuous follow with Candidate till date of Joining
- Processing candidate Billing after completion of period
HR IT Recruiter
SAP POWER, Navi Mumbai
04.2017 - 09.2018
- Coordination with different Client for Requirement and providing requirement to team
- Sourcing with recruitment team for different requirement
- Scheduling interviews with different panel
- Meeting with Client for Discussion on different Requirements
- Daily Call with team for Status of target achieve for day
- Submission of daily profile list to client and upper management
- Sourcing minimum 6 profile day with different activity.
- Working on KPO BPO Roles
Education
Advance Programming for Human Resources Management - Human Resources
Indian Institute Management Lucknow
10-2022
BSC - CHEMISTRY
Mumbai Board
2020
H.S.C -
Mumbai Board
Skills
- Team management
- Social media recruiting
- Applicant tracking systems
- Workforce planning
- Passive candidate sourcing
- Talent acquisition strategy
- Performance metrics analysis
- Benefits and compensation management
- Multitasking
Accomplishments
- Best Performer of Quarter 1, 2,3,4.
- Best performer of Year 2022.
Personal Information
Timeline
Head of Recruiting Management
Futwork
01.2025 - Current
Sr. Specialist
Rigved Infotech Pvt Ltd
01.2024 - 12.2024
Deputy Manager
PMAM IT Servies
04.2023 - 12.2023
JIO (Assistant Manager)
JIO Platform Limited
12.2021 - 04.2023
Sr. HR Business Partner (JIO Reliance)
ALTEN CAL SOFT LABS, Navi Mumbai
01.2019 - 11.2021
RPO Resource Executive
LTI, L&T Infotech
09.2018 - 12.2018
HR IT Recruiter
SAP POWER, Navi Mumbai
04.2017 - 09.2018
BSC - CHEMISTRY
Mumbai Board
Advance Programming for Human Resources Management - Human Resources
Indian Institute Management Lucknow
H.S.C -
Mumbai Board
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