Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Mayur Gaonkar

Mayur Gaonkar

Navi Mumbai

Summary

With over 8 Plus years of rich experience in Human Resources, I have successfully led Talent Acquisition teams across both domestic (India) and international (US) markets, with a strong focus on BPO, voice, non-voice, and blended hiring. My core strength lies in end-to-end recruitment strategy, workforce planning, and team leadership, consistently aligning talent solutions with business objectives.

Having managed high-volume hiring projects in fast-paced BPO environments, I bring deep expertise in scaling operations, improving hiring metrics, and building high-performing recruitment teams.

I am now seeking a senior leadership opportunity where I can leverage my HR and BPO experience to deliver strategic, sustainable value. My goal is to elevate recruitment from a support function to a key business driver, while also embracing new challenges that fuel both organizational success and my growth as a transformational leader.

Overview

8
8
years of professional experience

Work History

Head of Recruiting Management

Futwork
01.2025 - Current
  • Spearheaded recruitment initiatives by collaborating with managers to understand vacancies, ideal candidate profiles, and core competencies for each role.
  • Customized job descriptions and optimized social media recruitment strategies and job portal subscriptions to attract top talent.
  • Designed, developed, and implemented a scalable recruitment process, consistently filling 100+ vacancies per week across functions.
  • Conducted structured phone interviews to evaluate candidates' skills, experience, and cultural fit.
  • Led a high-performing team of 12 Recruiters and 3 Engagement HRs, overseeing talent acquisition across multiple business verticals.
  • Orchestrated strategic manpower planning to deliver 700+ monthly hires, primarily for BPO, voice, non-voice, and blended processes (domestic & international).
  • Applied data-driven hiring techniques to streamline sourcing, improve conversion rates, and minimize time-to-fill (TAT).
  • Coordinated with operations and training to align pipelines, fast-track onboarding, and ensure candidate readiness pre-go-live.
  • Monitored team performance using daily trackers, dashboards, and robust escalation handling frameworks.
  • Championed mass hiring events, digital campaigns, and walk-ins to fulfill urgent ramp-ups and process launches.
  • Ensured high quality-to-join ratios by reducing dropouts through active engagement, counseling, and pre-joining follow-ups.
  • Proficient in ATS/CRM systems for seamless pipeline and compliance tracking.
  • Enhanced team productivity by identifying and closing process gaps, fostering a high-performance culture.
  • Advised senior leadership on employee relations, corrective actions, and onboarding best practices.
  • Drove employee engagement initiatives, including pulse surveys and feedback loops, to foster retention and team alignment.
  • Recruited top talent aligned with business goals, resulting in improved performance and profitability.

Sr. Specialist

Rigved Infotech Pvt Ltd
01.2024 - 12.2024
  • Leading HR Operation and Recruitment.
  • Creating and implementing talent acquisition strategies for leadership, mid-career and graduate hiring
  • Partnering with leaders within the organization to track the ongoing hiring needs of their business
  • Managing end-to-end recruitment for senior roles
  • Conduction various Employee Engagement Activity.
  • Managing Escalation from Stakeholder and vendors.
  • Defining and driving the team to meet and exceed hiring benchmarks relating to time to fill, cost per hire, diversity hiring, and hiring manager and candidate satisfaction
  • Defining and leading projects focused on continuous improvement
  • Staying up-to-date with industry trends, best practices, and emerging recruitment technologies, incorporating innovative approaches into our talent acquisition efforts.
  • Implemented wellness programs designed to promote physical health among employees such as yoga classes or nutrition workshops.
  • Developed best practice policies for a wide range of HR functions including recruitment, onboarding, training and development and compensation and benefits.
  • Collaborated with other departments to create a positive work environment that fosters collaboration and productivity.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.

Deputy Manager

PMAM IT Servies
04.2023 - 12.2023
  • Leading a 10-member recruitment team to ensure timely project deliveries.
  • Compiling daily recruitment reports and effectively managing stakeholder relationships.
  • Collaborating with stakeholders from both the US and India, with a focus on niche requirements in the Insurance and AI domains.
  • Administering staff salary and expense disbursements in alignment with company policies.
  • Maintaining the monthly billing cycle for clients.
  • Devising and implementing diverse recruitment strategies to meet a 30-day turnaround time for position fulfillment.
  • Every Friday, kickstarting a variety of team-building activities designed to engage all employees.
  • I have independently managed a 180-degree appraisal cycle .
  • Evaluated market conditions and competitor actions to develop successful marketing strategies.
  • Conducting yearly Campus for fresher onboarding.
  • Providing Human resource staffing plan in short term and long term to the recruitment manager for maintaining proper number of human resources staffs.
  • Coordinate and cooperate with the Training & Development team to conduct the training need assessment and provide the individual training development plan for the staffs of the unit.
  • Provides action on issues and problems related to employee welfare and benefits.
  • Managed employee relations programs including team building initiatives, recognition awards and social events.
  • Partnered with senior management to develop effective workforce planning models in line with business objectives.
  • Conducted exit interviews with departing employees to identify issues and improve future retention efforts.

JIO (Assistant Manager)

JIO Platform Limited
12.2021 - 04.2023
  • End to End Recruitment
  • Build and maintain key stakeholder relationships throughout the business
  • Manages talent acquisition process, including sourcing, interviewing, Offer Releasing, and onboarding
  • Support all internal and external HR related inquiries or requests
  • Handling JIO Meet, JIO Engage, JIO Live Recruitment
  • Vendor Management
  • Develop talent acquisition strategies and hiring plans
  • Conducting campus hiring and bulk recruitments pan India.
  • Assess candidate information, including resumes and contact details, using our Applicant Tracking System
  • Design job descriptions and interview questions that reflect each position's requirement
  • Perform sourcing to fill open positions and anticipate future needs
  • Use metrics to create reports and identify areas of improvement
  • Develop a sustainable talent acquisition and hiring plans and strategies
  • Design, plan and execute employer branding activities
  • Plan employee referral programs
  • Experience in Appraisal Cycle, PIP and Employee Cycle.
  • Lead and supervise members of the recruiting team of Four.
  • Maintained accurate records of employees' personal information in the HR database system.
  • Managed payroll processing activities including salary calculations, deductions, bonuses.
  • Coordinated with the legal team to ensure compliance with labor laws in all HR related matters.
  • Conducted employee engagement surveys to assess job satisfaction levels and identify areas for improvement.

Sr. HR Business Partner (JIO Reliance)

ALTEN CAL SOFT LABS, Navi Mumbai
01.2019 - 11.2021
  • Collaborating closely with key stakeholders at Jio on various projects
  • Conducts weekly meetings with respective business units
  • Conducting meeting with Client for Backfill status weekly
  • Meeting with RMG team for Requirement and Profile Status
  • Day to Day Scheduling Interview with Client
  • Handling Star IDC and Ag3 Project
  • Maintains in-depth knowledge of legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
  • Partners with the legal department as needed/required
  • Providing Day to day and Monthly Performance Management of Employee
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Coordinating with different Vendors for profile and Scheduling interviews
  • Provides HR policy guidance and interpretation
  • Every month rewards and Recognition for Every Projects
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Experience in Employee Cycle, PIP and Appraisal Cycle.
  • Identifies training needs for business units and individual executive coaching needs
  • Develops contract terms for new hires, promotions and transfers
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Identifies training needs for business units and individual executive coaching needs
  • Providing Domain Id and another Access to Employee
  • Handling Escalation call with Client and Employee
  • Handling team of four recruiter for Delivery process for client
  • Day to Day Update with team on submissions
  • Taking First round of Interview for Remote Support, Desktop Support, Call Coordinator
  • Updating Daily reports on Excel and Presenting ever alternate Day
  • Sourcing for Requirement with team for different JD
  • Providing Priority list to Recruiter for daily task
  • Sourcing for mass Hiring and Lateral hiring
  • Lead and supervise of Eight recruiter for Achieving daily base Targets
  • Developed and implemented innovative recruitment strategies to attract top talent.
  • Assisted managers in resolving conflicts between employees by providing advice on disciplinary procedures and policies.
  • Provided guidance on complex HR matters such as disciplinary action, grievances, dispute resolution and legal compliance.

RPO Resource Executive

LTI, L&T Infotech
09.2018 - 12.2018
  • Sourcing on different requirements as we receive JD from Client
  • Scheduling Interview with Client
  • Follow up for Feedback
  • Daily target of 10 CV
  • Coordination with client for Requirements
  • Providing Offer details to client after selection
  • Continuous follow with Candidate till date of Joining
  • Processing candidate Billing after completion of period

HR IT Recruiter

SAP POWER, Navi Mumbai
04.2017 - 09.2018
  • Coordination with different Client for Requirement and providing requirement to team
  • Sourcing with recruitment team for different requirement
  • Scheduling interviews with different panel
  • Meeting with Client for Discussion on different Requirements
  • Daily Call with team for Status of target achieve for day
  • Submission of daily profile list to client and upper management
  • Sourcing minimum 6 profile day with different activity.
  • Working on KPO BPO Roles

Education

H.S.C -

Mumbai Board

GPA: 50

BSC - CHEMISTRY

Mumbai Board
2020

GPA: 5.8

Advance Programming for Human Resources Management - Human Resources

Indian Institute Management Lucknow
2022

MBA - Human Resource

Welingker
2023

Appearing

Skills

  • Ability to train
  • Dynamic leadership
  • Team motivation
  • Business strategy
  • Budgetary governance
  • Customer-facing leadership
  • Brand management
  • Campus hiring
  • Bulk hiring
  • IT and Non IT Recruitment
  • Employees Retention
  • Project management
  • Issue resolution
  • Candidate experience
  • Recruitment analytics
  • Applicant tracking systems
  • Passive candidate engagement
  • Social media recruiting
  • Talent pipeline building
  • Team management

Accomplishments

  • Best Performer of Quarter 1, 2,3,4.
  • Best performer of Year 2022.

Timeline

Head of Recruiting Management - Futwork
01.2025 - Current
Sr. Specialist - Rigved Infotech Pvt Ltd
01.2024 - 12.2024
Deputy Manager - PMAM IT Servies
04.2023 - 12.2023
JIO (Assistant Manager) - JIO Platform Limited
12.2021 - 04.2023
Sr. HR Business Partner (JIO Reliance) - ALTEN CAL SOFT LABS, Navi Mumbai
01.2019 - 11.2021
RPO Resource Executive - LTI, L&T Infotech
09.2018 - 12.2018
HR IT Recruiter - SAP POWER, Navi Mumbai
04.2017 - 09.2018
Indian Institute Management Lucknow - Advance Programming for Human Resources Management , Human Resources
Welingker - MBA, Human Resource
Mumbai Board - H.S.C,
Mumbai Board - BSC, CHEMISTRY
Mayur Gaonkar