MANYCHAT
Hi, I’m
Mayur Ghuge
Mumbai
Summary
Hospitality professional with a BSc in Hotel & Hospitality Administration (IHM Mumbai & IGNOU) transitioning into digital marketing with a unique blend of industry knowledge and technological curiosity. Driven by an innate need to question, explore, and understand the "why" behind consumer behavior and market trends. Passionate about leveraging AI-powered marketing tools and automation to eliminate repetitive tasks, freeing creative bandwidth for strategic storytelling and brand innovation. Actively exploring emerging technologies—from marketing automation platforms to AI content tools—to bridge the gap between hospitality's human-centric approach and digital marketing's data-driven precision. Brings a distinctive perspective shaped by diverse interests in cutting-edge fields, fostering unconventional thinking and fresh approaches to audience engagement. Eager to contribute creative problem-solving and tech-forward strategies to digital marketing agencies serving the hospitality sector.
Overview
7
years of professional experience
Work History
Tech Mahindra BPO
Research Assistant
03.2024 - 08.2025
Job overview
- Assisted in research support of data processing operations for large survey research projects.
- Oversaw research, prototype development and production planning.
- Conducted legal research on law, providing thorough memoranda.
- Improved data collection methods by designing surveys, polls and other instruments.
- Proved successful working within tight deadlines and a fast-paced environment.
Firstsource Solutions
Customer Service Representative
04.2023 - 03.2024
Job overview
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Taj
12.2020 - 03.2021
Job overview
- Company Overview: Hospitality
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
GetLocal
02.2019 - 04.2020
Job overview
- Company Overview: Customer Service
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
IHM MumbaiMumbai, Maharashtra
BSc HHA from Tourism And Hotel Management
10-2025
University Overview
- Finished a course on HM Distribution on revenue and demand management from Essec Business Schools
- GPA: 88%
IGNOUNew Delhi, India
B.Sc. Hospitality And Hotel Administration from Hotel Management
12-2025
Skills
- Resilient
- Independent Responsibility
- Observant
- Research methodology tools
- Mathematical proficiency
- Astronomy and physics
- Global awareness
- Clerical support
- Clear interpersonal communication
- Skill enhancement programs
Software
PERSONALIZE
PHARSEE
GRAMMARLY
JASPER
DESCRIPT
FRASE
Timeline
Research Assistant
Tech Mahindra BPO
03.2024 - 08.2025
Customer Service Representative
Firstsource Solutions
04.2023 - 03.2024
Taj
12.2020 - 03.2021
GetLocal
02.2019 - 04.2020
IHM Mumbai
BSc HHA from Tourism And Hotel Management
IGNOU
B.Sc. Hospitality And Hotel Administration from Hotel Management
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